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Thank you @Kyle555, interesting note about the CMS bit because our Work Force Management system does detect the agent state as it gets its feed from CMS. If WFM shows, say an 8:02 AUTO-IN status but the regular CMS login\out report actually shows them login in a 8:00, the management feel that...

Hello Team, I have a request for the Contact Center in which they want their agents to automatically Auto-In as soon as they login with their Agent ID. The reason is they they want to avoid the agent going into AUX 0 which is the default when the login. Agents create excuses that they forgot to...

@JimboJimbo, I forgot to reply the fix, but the issue is exactly what WPETELLI described. I tried fixing the settings Windstream talked about in the PBX and they are not all there. Because I ran out of ideas, I called ATT Wireless and described the issue, and lo and behold, they knew what it...

We are USA in Southern California using Windstream. This so far isolated to calling mobile phones. I was able to replicate it after multiple calls to my mobile, 1 finally showed "unknown".

It is only to Mobile Phones. Check out this message from carrier support: We have learned that ATT,Verizon and Level 3 and require specific messaging for caller ID to show correctly for caller ID. I have provided you more information below. You will need to engage your phone equipment vendor to...

This is true, we are looking into now and its part of Avaya Experience Portal. EP has different modules so make sure you let them know its for surveys.

Does anyone know where these settings are at in CM? we are CM6.3 and I cant find them. The issue is that we have some instances on "unknown" showing up on mobile phones. Wind stream is recommending to make these changes and I don't see them. Thank you. Nature of address indicator ANSI: Unique...

Just a thought If I had this issue: According to the user request and concern, you can take advantage of RONA Ring No Answer to redirect the call to a VDN/Vector that disconnects or you can record a custom announcement that tells people something. So say Customer Service Hunt Group transfer a...

Has anyone configured Avaya 9600 IP H323 phones to successfully use HTTPS instead of HTTP? Avaya HTTPS port is 411 which is contradiction to standard HTTPS Port 443. Thank you

Same issues with EC500 app, it cannot dial my DID's designed as Feature Name Codes for this to work.

Thanks Chris, Same issue with your setting for One-X Lite- essentially when it dials my full DID we get an immediate message from Verizon stating that this number i dialed is no longer in service. The same settings work for the Iphone. I am downloading now the EC500 app, i am intrigued by it...

I am able to get my Phone to work with the FNE numbers and use One-X Lite. For some reason, the same codes do not work on my Android phone. When the Android dials the FNE code to go "IDLE Appearance Select", the number acts as if it does not exist. Any ideas?

I had a similiar issue. Instead of Transferring to the 4 digit extension of the Hunt Group, transfer it to the 4 digit VDN for that Queue.

Hello team,, I have an issue that One-X Agent does not keep the time of day on the screen full time. I added it as a softkey but I must click on it all the time. Is there a permanent setting anyone can think of? 2nd question. When an agent hits Aux with a reason code, the timer does not stay...

Hi guys, Is there any way to upload all station data to the Intra-switch CDR table? it's going to be a pain to add 1500 stations. Thanks!

Off the top, you are probably using Time-of-Day steps that going to a specific step that routes all calls to the after hours greeting. Your menu will need to be modified, so create a duplicate vector so you don't mess us the original one. Your new steps would be "collect 1 digit after ann...

I am going through the same problem on CM5.2. I have actually recorded the calls with our WITNESS system and captured the cross talk. Avaya is still unsure on what is going on.

Made the same upgrade also 3.1 to 5.2- If you decide to upgrade CMS to R15, we found a bug and Avaya had to write a patch for CM5.2. The bug was the PBX kept telling the clock to reset in the CMS box. The reports for Agents were wrong by many minutes, or it would show an employee in AUX mode and...

Why don't you use a Bridged Extension format instead?

Not sure what you mean, but with Vectors you know you can build Time of Day steps so that after hours a call goes to a VM box. Same thing for the Holiday table step. What are you trying to accomplish?