One-X Mobile Lite works on Iphone but not on Android

[golfnutx14]

I am able to get my Phone to work with the FNE numbers and use One-X Lite. For some reason, the same codes do not work on my Android phone. When the Android dials the FNE code to go "IDLE Appearance Select", the number acts as if it does not exist. Any ideas?

 

[Chris2bc]

Not sure which setting is causing your problem, but here are the settings that we use for the Android version of One-X Lite and it seems to work fine:

Call Settings
Network
Business: Direct Dial

Client Mode
Avaya one-X Mobile Lite Mode

Telephony Settings
Emergency Numbers
911
Default DID Prefix
### (area code)
Idel Appearance Select
778####
Internal ext. Length
7 digits
Nat. Number Length
7 digits
Outside Line Code
9
Home Country Code
1
Nat. Direct Dial

Intl. Direct Dial
011
Voicemail Access
For WA: 805####
Everywhere else: 778####
Off-PBX Call Enable
778####
Off-PBX Call Disable
778####
Call Forward All
778####
Call Forward Busy/No Answer
778####
Call Forward Cancel
778####
Held Appearance Select
778####
Send All Calls
778####
Send All Calls Cancel
778####

 

[Chris2bc]

Oh, you can also try EC500, another app that does the same thing for Android. Here are the settings we use there:

General Settings
Pause Ext. - X
Optimize - X
Sounds - X

Office Settings
Home Country Dial Prefix
1+
Home Country Dial Code

Area Code
###
DID Prefix

Intl. Prefix
011
Nat. Prefix

ARS Code
9
Extension Length
7
Own Extension
<Person’s Desk Extension>
Extension Prefix

Emergency No. 1

Emergency No. 2


EC500 Functions
Active Appearance Select

Auto Call Back Toggle

Call Forward All
778####
Call Forward Busy/No Answer
778####
Call Forward Disable
778####
Idle Appearance Select
778####
Off-PBX Disable
778####
Off-PBX Enable
778####
Send All Calls Disable
778####
Send All Calls Enable
778####

 

[golfnutx14]

Thanks Chris,

Same issue with your setting for One-X Lite- essentially when it dials my full DID we get an immediate message from Verizon stating that this number i dialed is no longer in service. The same settings work for the Iphone. I am downloading now the EC500 app, i am intrigued by it. Will let you know how i do, thanks for taking the time.

Golfnut

 

[golfnutx14]

Same issues with EC500 app, it cannot dial my DID's designed as Feature Name Codes for this to work.