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we have it going out the local so the caller id now shows but no we are unable to get them to use the long distance code to place ld calls.

This is what I see when I do a TRAC on the line. when they call to me. it is still not showing the CLID TN 020 0 07 11 KEY 0 SCR MARP ACTIVE TN 020 0 07 11 ORIG TN 020 0 07 11 KEY 0 SCR MARP CUST 0 DN 8029 TYPE 3904 SIGNALLING ENCRYPTION: INSEC TERM TN 018 22 TIE RMBR 1 70...

Thank you Firebirdscrambler. They are wanting to show the whole 10 digit phone number.

Hello, I have created a new entry and tried testing with both settings for entry 2 but no avail. Still shows as unavailable. Per documents and this site I did not see anything that would guide me differently or where to look to see why it is not working. ENTRY 2 HNTN 703...

jamie2 Yes, but think they want a voicemailbox account and not application builder. If I set up the new number and put a greeting on the mailbox(will not take messages. Would it be able to take mulitple calls and pick up on the first ring? I know its an odd request.

All, We have an 800 number for the Helpdesk we would like to set to a new DID, and have it answer on the first ring, and be able to accept multiple calls the calls will be sent to a greeting on call pilot. The helpdesk will be no longer but we want to set it up prior to them being...

I think I have it! SPN 911 FLEN 0 INPL NO CLTP NONE RLI 0 SDRR NONE ITEI NONE

USArmy, That is my site in VA I was trying to compare what is missing between my system here and the one in MA. MA has no SPN at all on the system.

It does not have ESA (ld24)when I checked the site in Boston and my site in VA. Also the site here in VA has a SPN - My site in MA has no SPN at all. SPN 911 FLEN 0 INPL NO CLTP NONE RLI 3 SDRR NONE ITEI NONE

On a similar note would SPN also affect not dialing internationally? I figure since I dont see any programmed SPN in LD 90 that it could also affect this as well. Just a thought.

All, Hello we had a number port to a new PRI the other day. We went to test 911 however when calling out. The site was not able to dial 911 or 9911. I checked in LD 90 the (AC1) the SPN and it did not pull up anything on the PBX. As well it did not show any other SPN besides SPN 911 I...

Hello, I have been reading on the SDTA function. I noticed that the time on the pbx is 151 seconds slow. However if you can only do this in 0-25 second adjustments how would I implement into the PBX? SDTA 1 (X*100ms=XXX=Xseconds) Thank you in advance.

jaxuser (TechnicalUser)10 Mar 15 16:17 as yyrkroon said, this is a Telco issue. When I encounter this type of complaint from customers, I tell them that there is no little man or woman sitting inside their PBX giving out "all circuits busy" recordings; these recordings are coming from the Telco...

KCFLHRC, I was going to have them check under the hood, while still powered up! Haha! Get the shock of their life! :) Thank you all! I very much appreciate the responses and this site!

cs1ktech No that is one we have on 7.5, we have half and half. Having the vendor come to finish all the other sites.

EddieDuece Very funny! Sadly most times no one uses the voicemail even when there. KCFLHRC The reboot worked the voice message indicator light is now working properly.

KCFLHRC, I will post tomorrow with what happens. :)

EddieDuece, Our system is not programmed that way but I did MSGO and MSGI on the PRI's. Even had the carrier monitor. No errors on the Dchannel or Loops. I have told the site repeated times that it could be a cell carrier or the site of the calling party's issue not our PBX.

EddieDeuce It is happening on 2 phones. I sent the information to our vendor and they suggested a reboot. They saw errrors on the Call Pilot when I sent the logs to them. Thank you everyone for your help! Much appreciated! :)

yykroon, Thank you. It has been a pain to chase down so far. I have told them it is not our system. Because if they can get through after a retry it is either the cell carrier or the carrier at the location they are calling from. Making people understand doesnt seem to work in the...