CS1000- Helpdesk 800 Number - Questions - Repointing to another DID

[babytech2009]

All,

We have an 800 number for the Helpdesk we would like to set to a new DID, and have it answer on the first ring, and be able to accept multiple calls the calls will be sent to a greeting on call pilot. The helpdesk will be no longer but we want to set it up prior to them being removed notifying the callers of the change.

How would I go about getting this programmed as far as pick up on the first ring, and accpeting multiple callers?


Thank you in advance.

 

[jamie2]

Are you wanting to eliminate the help desk and just have an announcement answer and play to the caller?

 

[babytech2009]

jamie2

Yes, but think they want a voicemailbox account and not application builder. If I set up the new number and put a greeting on the mailbox(will not take messages.

Would it be able to take mulitple calls and pick up on the first ring?


I know its an odd request.

 

[30n30w]

You will need to use application builder and a application that play an announcement only; and then disconnects after the announcement plays.
Eazy Pezy....
30n30w