Message Indicator Light Not Working

[babytech2009]

All,

Hello, I have an issue with the message waiting indicator light.
I checked the CLS and the mailbox on call pilot. I am stumped at the issue.

The light was working before. I created a new phone new did and new voicemail account and it did not work.

I even copied a user's phone that did have a working indicator light. However it still didnt work to light the persons phone.

We swapped phones and the phyiscal phone lights just not on the TN that it was residing on(the phone prevously lite the indicator the past 6 years). And no major patches installs or upgrades on either the PBX or the Call Pilot have been done for over a year.


TN 000 1 02 07 VIRTUAL > rebuilt 2 times with working indicator TN Programming
TYPE 3904
CDEN 8D
CTYP XDLC
CUST 0
MRT
ERL 0
FDN 72339
TGAR 1
LDN NO
NCOS 5
SGRP 0
RNPG 0
SCI 0
SSU
LNRS 16
XLST
SCPW
CLS UNR FBD WTA LPR MTD FNA HTA TDD HFA GRLD CRPD STSD
MWA LMPN RMMD AAD IMD XHD IRA NID OLA VCE DRG1
POD SLKD CCSD SWD LNA CNDA
CFTD SFD MRD DDV CNID CDCA MSID DAPA BFED RCBD
ICDD CDMD LLCN MCTD CLBD AUTU
GPUD DPUD DNDA CFXA ARHD FITD CLTD ASCD
CPFA CPTA ABDD CFHD FICD NAID BUZZ AGRD MOAD AHD
DDGA NAMA
DRDD EXR0
USMD USRD ULAD RTDD RBDD RBHD PGND OCBD FLXD FTTC MCBN
CDMR PRED RECD MCDD T87D SBMD
PKCH CROD ELCD VMSA
CPND_LANG ENG
RCO 0
HUNT 72339
LHK 1
LPK 1
PLEV 02
PUID
UPWD
DANI NO
AST
IAPG 0
AACS NO
ITNA NO
DGRP
MLWU_LANG 0
MLNG ENG
DNDR 0
KEY 00 SCR 72329 0 MARP
CPND
NAME
XPLN 24
DISPLAY_FMT FIRST,LAST
01 SCR 82329 0 MARP
CPND
NAME
XPLN 24
DISPLAY_FMT FIRST,LAST
02 ADL 16 8004
03 ADL 16 914078544654
04 MCK
05 ADL 16 72313
06 ADL 16 72328
07 ADL 16 72319
08 ADL 16 72339
09 ADL 16 33018
10 ADL 16 33017
11 ADL 16 72313
12
13
14
15
16 MWK 72339
17 TRN
18 AO6
19 CFW 16
20 RGA
21 PRK
22 RNP
23
24 PRS
25 CHG
26 CPN
27 CLT
28 RLT
29
30
31
DATE 9 MAR 2015




DES YES
TN 000 1 06 06 VIRTUAL>>> Created vmail account on call pilot and left message light indicator did not work new phone new jack connection and new message account created.
TYPE 3904
CDEN 8D
CTYP XDLC
CUST 0
MRT
ERL 0
FDN 72339
TGAR 1
LDN NO
NCOS 5
SGRP 0
RNPG 0
SCI 0
SSU
XLST
SCPW 0
CLS CTD FBD WTA LPR MTD FNA HTA TDD HFA GRLD CRPD STSD
MWA LMPN RMMD AAD IMD XHD IRD NID OLD VCE DRG1
POD SLKD CCSD SWD LND CNDD
CFTD SFD MRD DDV CNID CDCA MSID DAPA BFED RCBD
ICDD CDMD LLCN MCTD CLBD AUTU
GPUD DPUD DNDD CFXA ARHD FITD CLTD ASCD
CPFA CPTA ABDD CFHD FICD NAID BUZZ AGRD MOAD AHD
DDGA NAMA
DRDD EXR0
USMD USRD ULAD RTDD RBDD RBHD PGND OCBD FLXD FTTC MCBN
CDMR PRED RECD MCDD T87D SBMD
PKCH CROD ELCD VMSA
CPND_LANG ENG
RCO 0
HUNT 72339
LHK 1
PLEV 02
PUID
UPWD
DANI NO
AST
IAPG 0
AACS NO
ITNA NO
DGRP
MLWU_LANG 0
MLNG ENG
DNDR 0
KEY 00 SCR 71369 0 MARP
CPND
NAME MAP II
XPLN 24
DISPLAY_FMT FIRST,LAST
01 SCR 77369 0 MARP
CPND
NAME MAP II
XPLN 24
DISPLAY_FMT FIRST,LAST
02 ADL 16
03 ADL 16
04 ADL 16
05 ADL 16
06
07
08
09
10
11
12
13
14
15
16 MWK 72339
17 TRN
18 AO6
19 CFW 16
20 RGA
21 PRK
22 RNP
23
24 PRS
25 CHG
26 CPN
27 CLT
28 RLT
29
30
31
DATE 6 FEB 2014

 

[EddieDuece]

For ease of trouble shooting, add these keys to your phone to light and extinguish light on sets that you need to test. Easier than leaving test messages.
07 MIK
08 MCK

 

[babytech2009]

EddieDuece

I would but I am not on the same PBX. I can put it on the phone where the other tech is at and see if that works.

 

[jamie2]

If your PBX's are networked, you should be able to light the remote site.

 

[babytech2009]

jamie2


They are not each site is seperate just in case one fails the other 20 dont go down.


EddieDeuce

I had the tech try the MIK key now even after the message light is on and messages are checked the red indicator light stays on. Should the light only go on when a message is there then go out once the messages are checked?
The MIK and MCK do the correct function. However, when I have the site person do MCK it doesnt show any messages even though there are ones left and the MsgInd lights but stays lit after messages are retrieved.

 

[KCFLHRC]

If I understand this correct you went from no indicator then to one that now wont go out? If you do the MIK from a phone then you have to follow that up with the MCK to turn it off.

 

[babytech2009]

KCFLHRC,

I will test with the site person tomorrow. When I tested my PBX here (since we are seperate systems but same model).

I did the MCK and the light went out. Then I did MIK and the indicator lit. Also, his issue is when he checks after doing MIK key, the light doesnt go out after he checks messages.

Mine however lights and goes out after using MIK on my phone here.

We are both on EM 7.6 and call pilot 5.0. So I find it odd his has a big hiccup that is now creating an issue.

 

[KCFLHRC]

MIK key turns on the light
MCK key turns off the light

If you light the light with the MIK key then just by checking messages will not turn the light out. This is only a test procedure to verify the light is working, and it sounds like it is. So you have a voice mail issue.

 

[EddieDuece]

Do you have the affected extension defined in the MWI field in the call Pilot?

 

[babytech2009]

KCFLHRC

YIKES! Thats what I was thinking. My next step was to remove the mailbox and add it back. But I now dont think that will even work.

Maybe reboot the call pilot server remotely.

 

[KCFLHRC]

Also make sure the affected DN does not appear on another phone.

 

[babytech2009]

KCFLRC

The DN's are not on any other phones.

 

[EddieDuece]

I don't think you need to reboot if it's only happening on one phone.

 

[babytech2009]

EddieDeuce

It is happening on 2 phones. I sent the information to our vendor and they suggested a reboot. They saw errrors on the Call Pilot when I sent the logs to them.


Thank you everyone for your help!

Much appreciated!

 

[KCFLHRC]

If a Call Pilot doesn't have errors then it's probably not turned on, good luck, let us know what you find.

 

[babytech2009]

KCFLHRC,

I will post tomorrow with what happens.

 

[EddieDuece]

If a Call Pilot doesn't have errors then it's probably not turned on"

Funny but a true statement.

 

[babytech2009]

EddieDuece

Very funny! Sadly most times no one uses the voicemail even when there.


KCFLHRC

The reboot worked the voice message indicator light is now working properly.

 

[KCFLHRC]

Good deal, next I was going to have you check the Message Waiting Fluid.

 

[babytech2009]

KCFLHRC,


I was going to have them check under the hood, while still powered up! Haha! Get the shock of their life!


Thank you all! I very much appreciate the responses and this site!