Recent content by Waldosworld

Yes you can add the schedule. Then for the on hours leg of the new schedule select the first action of the unused and the rest will follow. If worried about messing existing programming. Create a temporary CD mailbox and then copy the call flow from the existing one you want to change. Practice...

Are you seeing 105 Alarm? MiCC YSE - Ignore agent secondary line activity set to Yes? If not set will affect realtime

I did not have to look it up. That said, decided to check doc's: MiCollab Client Admin guide.

the logs are named feedback[username+date&time]

when extended absence greeting is enabled callers hear message followed by press 0 for attendant, press 1 to leave message.

1. Location: area code and min/max local digits and ARS prefix set? Using client do you see the workflow access the port? Using baretail (app I use) what do you see in the outbound log?

What version of MiCollab? In version 8 they have made changes. In the MBG you will see the username changed to username-ext#

COS settings for Callback port (check golden rules KB) COR is the callback port restricted? ARS prefix correctly programmed in MiCC Does the phone system show the outbound call?

Have you checked the connection by running the Teleworker Network Analyser? User could have a faulty router, bad internet connection, etc.

Any CPN restrictions with the telco? Faulty keypad on set?

Take a look at the audit trail logs for the systems. Call product support if unable to figure out. Cluster supports up to 999 elements Admin group max is 20 nodes

kwbMitel Thanks, I needed a good laugh today.

Issue resolved. Customer re-reported issue that had already been resolved. The new issue was no name display just number. Corrected COS setting Name Suppression on outgoing trunk call.

IP trunk calls between 2 MCD's. MiVB version 7.2 When system A users call system B the calling party displays shows called party name and number. When call made in opposite direction display of called party name is not displayed. The display on the calling set just says "calling" Checked COS...

Non-prime members of MdUGs cannot be called directly. You would have to remove the EHDU (mobile) from the MdUG. The create a 2nd MdUG for the EHDU. *This will use of course 2 MdUG licenses.