MICC 9.3.2 problem. ACD agent answer a call and agent state show correctly as busy on ACD call.
Agent places call on hold and agent state shows correctly ACD call on hold.
Now agent presses line 2 and places call and state shows correctly non-ACD call
Agent hangs up and returns to ACD call. Agent shows as Idle even though they are on an ACD Call.
Anyone experienced this?
Agents are on MiVB 9 controller
Agent places call on hold and agent state shows correctly ACD call on hold.
Now agent presses line 2 and places call and state shows correctly non-ACD call
Agent hangs up and returns to ACD call. Agent shows as Idle even though they are on an ACD Call.
Anyone experienced this?
Agents are on MiVB 9 controller