Recent content by oneofthegirls

We had this similar problem. If your exts are 3 digits, you must be receiving 3 digits from the telco. You cannot insert any digits in routing to call to the other location

per NORTEL. The 3rd PRI has to be a point to point see below. This is the response from ASK at Nortel Regarding your inquiry on the following: In a MICS: I can have 3 PRI's. The first 2 PRI's (in the core) are connected to the public network (DID/DOD). The 3rd PRI (located in Trunk Module...

this is the response from Nortel direct Regarding your inquiry on the following: In a MICS: I can have 3 PRI's. The first 2 PRI's (in the core) are connected to the public network (DID/DOD). The 3rd PRI (located in Trunk Module #8), can this also be connected to the public network (DID/DOD)...

DOES THE CUSTOMER ONLY WANT TO OCCASIONALLY RECORD CALLS OR RECORD ALL CALLS. IF IT IS THE LATTER, YOU WOULD NEED A 3RD PARTY SYSTEM. THE CALL PILOT DOES NOT HAVE ENOUGH MEMORY TO RECORD ALL CALLS.

make sure everyone logs out of the Que at night. Even if the system is in the correct time for night , if an agent is logged in, it still tries to send to the agent.

The 3rd PRI can only be a Point to Point (tying two locations together) not to the outside world.

when the person that "unrestricted" the phone finishes the call, the restriction goes back on as soon as they hang up. You would need to use the F68 function for every call made.

In the past we have had to temp. put in a digit in the dialout digits just to get it to take the route and then just delete the digit when we finish programming.

swap your cards. Put the CII card in slot 4

We have several CP150's that have lost everything on the PCMCIA card including what seems to be the operating system or all programming which needs a complete install from scratch (including keycodes). On the units that have lost everything, we had to replace software. Hardware is still good...

In the destination code absorb 1 digit then it will strip away the 9 before sending the number

Make sure under Terminals and Sets...Telco...Caller ID set for lines .... Called ID is also yes

When a PRI is ordered, you request the framing. If you are having an issue with it being NI2 (for example). Put in a request to have it changed to NI1 from the dialtone provider. You can change the KSU accordingly. In the past, we have one CO that always has issues with NI2 on a MICS. NI2...

no idea keep us posted

One other thing. If the customer does the F982 option to turn it on, why not program a service mode to do the same thing. Then they only need to press 1 key. Naturally, it can only be done at one phone, but it makes it easier for the person doing it if they can.