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I'm using software MTP's within the publisher/subscriber. According to RTMT, they don't appear to be registered. Will restarting them cause anything to drop (calls, phone/device registrations)?

Thanks whykap. I reset the MRG through the CM this morning to no avail. RTMT is telling me that I've got 0 transcoders available (transcoding is being done within a router). This is starting to sound more like the router doing transcoding needes to be reset. Would resetting the MTP's within...

Good Day, I'm struggling with interpreting a warning from CRTMT which states that the primary media resource group is exhausting media termination points. The text of the error is as follows: MediaResourceListExhausted Originated from CallManager MediaResourceListName : XXXX_MRG...

Greetings All, Does anyone have a suggestion for a USB barcode scanner that will work on a notebook PC? I tried a couple of PS2 scanners that wouldn't pick up the bar code on a 7941G-GE or it's carton. Thanks.

I've tested a few BT headsets with CIPC - only one seemed to work to my satisfaction. The Plantronics Voyager 510 w/a USB BT dongle seemed to work well. I also installed Plantronic's PersonoCall application, which would allow me to use the headset's control button for going on hook/off hook to...

Good Day All, Have any of you that are using 7941G-Ge and 7961G-GE sets seen sets fail because any of the following: - defective switch hooks? - dropping calls? Out of 1300 phone sets, I've had about a 10% failure rate with these issues. I'm still under warranty, and Cisco ships...

I just lived through this - my employer just jumped from Avaya to Cisco. We made the jump for the following reasons: a) we were, are, and always will be a data-centric environment first. No one complains much if their voice mail doesn't work, but all holy heck will ensue if their email stops...

Luciai, I had the same problem with Dell notebooks. Several of their newer models (D620's) that were running IP Communicator would have the microphones stop working, even though the Audio Tuning Wizard would pick up the mic. We wound up uninstalling the Dell drivers and management utility...

I've got a small one - we purchased about 20 simultaneous agent licenses. Our call center application is for internal customer/technical support only.

Agreed - we're not too thrilled with the prospect of being guinea pigs, but we decided on 5.0 because of: a) SIP integration - we're planning on rolling out some SIP handsets to replace quite a few Nextels that aren't used after business hours (for business use anyway ;) ) b) We like the...

Interesting posts, thanks all. My company just decided to sever the Avaya umbilical and we've plunged over to the dark side - to a Cisco Call Manager solution. Our reasons for doing so were (not in any order): a) vision of Cisco vs. Avaya - we're betting on a Cisco/Microsoft VoIP war that...

Thanks EA6BMECH, but I've tried this and it just resets the network settings on the device - it doesn't purge the flash memory on the phone.

Good Day Folks, I've got a 4612 for which I downloaded and installed the latest firmware. I now need to roll it back to original, out of the box specs - and I cannot find the earliest firmware available on Avaya's website. Thoughts? Thanks -

I've been monkeying around with a nxZEN Plus headset - I've set it up as the default audio device within IP soft phone. I can't, however, get the headset to answer a call - I still have to use the soft phone GUI to pick up the call. Once I've done that, I can take the call on the headset. I...

Anyone using Bluetooth headsets with IP Softphone? If so, are you using that same headset with a mobile phone? How has this worked for you? I'm trying to stay ahead of our salesforce who has a couple of these devices for their mobile phones and would like to use them with IP Softphone.

I've had two servers pulling CDR from the same G3r v 9.5 - the first CDR was set to expanded and connected with a data module. The second CDR was done via CLAN and, as 98converter stated earlier, had to be set to customized. Which call accounting package are you using? I pulled a decent...

Thanks Mojo. The cabinet should be out of service for a day at the most - not much longer than that. I figured I'd call Denver to alert them of this, but would it be better if I had the alarm origination disabled?

Folks, I've got to move an EPN over a few feet so that I can install a couple of spiffy new wiring racks in a closet. I'm assuming that I can busy out the fiber link, then simply power down the cabinet, no?

I too tried this a couple of years ago. The switch counts the calls, then doesn't refresh the call count until 00:00 hours the next morning - so, if you hit the threshold you set during the day, the switch will continue to route the calls to your alternate site because it applies that peg count...

That did it - thanks ED!