MTP's Exhausted in UCM 6.1.2? 1

[SparkyDTMF]

Good Day,

I'm struggling with interpreting a warning from CRTMT which states that the primary media resource group is exhausting media termination points. The text of the error is as follows:

MediaResourceListExhausted Originated from CallManager MediaResourceListName : XXXX_MRG MediaResourceType : Transcoder MediaResourceListExhausted Originated from CallManager MediaResourceListName : XXXX_MRG MediaResourceType : MediaTerminationPoint

I'm having a hard time believing this because of the contraction my company's done over the last few months. My remote end users are experiencing intermittent fast busies with conferencing, accessing our voice mail pilot, and dialing across our WAN. Any suggestions on what I should look for and what to do next?

Thanks.

 

[whykap]

is it possible that your Media resources need to be reset?
They might have unregistered at some point.
RTMT should be able to tell you that also.

 

[SparkyDTMF]

Thanks whykap. I reset the MRG through the CM this morning to no avail. RTMT is telling me that I've got 0 transcoders available (transcoding is being done within a router). This is starting to sound more like the router doing transcoding needes to be reset. Would resetting the MTP's within CM administration solve this or am I looking at rebooting?

 

[whykap]

Are you using softeare MTP or hardware MTP's on the router?
You should be able to see if they are registered by typing on the router CLI:
show dspfarm profile

it will show you if they are active and associating to call manager.
If so they are working fine.

Check your MRG for the site and make sure they are included or they will be ignored even if they are active.

 

[SparkyDTMF]

I'm using software MTP's within the publisher/subscriber. According to RTMT, they don't appear to be registered. Will restarting them cause anything to drop (calls, phone/device registrations)?