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CM 4.00.5.742.0 - I have loaded ASA 4.012 on a windows 7 machine without issues. Can anyone tell me where to copy my persist.dat file so that I don't have to build all the sites from scratch? The same with VAm 4.0.11. Thank you.

First you will need to create the variable: Command = change variable (will start with A through ZZ). I used CL for "count loops". Type = collect (in this instance), Scope = local (counting for this vector only, not system-wide), length = 1 (for target # of loops 0-9), Start Assignment = 1...

How are you activating the coverage path by time-of-day now (your statement of "after 1700")? If your voicemail is Audix, look into auto-attendant-routing routing-table in Audix. You can specify business hours and different mailboxes to use for Day Service, Night Service, and Alternate...

I believe it is trying to do an automatic backup of the phone. Do you have this set up? If not, check your 46xxsettings.txt file and change the RESTORESTAT option to disable.

Check on the station form (page 6 - soft keys) if there is a button programed "int-aut-an" (internal auto answer). This button sends internal calls to the speaker to be answered. I believe it is a default button programmed on 64xx phone templates.

Press *M (*6) to (access additional options), and press: 1 - Turn on message notification. (Press 1 again to undo.) 2 - Change message expiration from the 2-day default. a. Enter numbers for the month and day of expiration. For example, press 1008 for October 8th. The month can be either one...

From CM ACD guide: Cancelling Timed ACW Timed ACW is cancelled under the following conditions: Agent activates auto-in or manual-in mode: When an agent activates auto-in or manual-in mode during Timed ACW, the agent becomes available and timed ACW is cancelled. An agent can change to...

Found in CM Feature Description: Problem: After the green LED is steady and the recording starts, the user hears an AUDIX announcement. Possible Cause: If configured with INTUITY® AUDIX, ARIA TUI might be turned on. The Recording Delay Timer is not set high enough. Action: Set the...

Try "list directory board 001V9 /annc". You need a "space" and "/" before the annc. It is very particular on the command.

Do a "list trunk group" to see if it is assigned there. The next place to look is "disp paging loudspeaker" to see if it is assigned to paging/zones.

IP Softphone doesn't support the 5410 model according to the documentation (Avaya IP Softphone Release 6 User Reference).

Is the outcall to a phone? This is what the feature description states: Responding to an Outcall When an outcall is answered, the AUDIX system provides the person answering the call with three choices: receive the messages, cancel Outcalling, or disconnect. · To receive the messages: 1. Answer...

What if hunt group 5150 has no members and you create a cover path of a coverage answer group with 5153 and 5159 in it. Wouldn't this ring both phones? The department can still use the night-service button as before.

How about having the user forward the "old" message to himself and then it would become a "new" message again.

We just upgraded to CM 4.0 (S8720) from CM 12 (G3si). Before the upgrade, we created stations with the station-type = "virtual" to save on port charges. These stations have a coverage path to voicemail (Intuity Audix 5.1). We assign aut-msg-wtg buttons to get the "lights" for messages in...

Background: G3si V12 - just changed from CallMasters to 2420 digital sets (firmware R5) in the Call Center. Noticed on the answered call log that the ani does not collect in the log for ACD calls if on the station form the auto-answer feature is set up for "ACD". Our agents like auto-answer...

We set up our support numbers as x-ported stations (didn't need a phone to ring) with a security code. The support extensions need to have "Extended Forwarding All" in the class of service. We created the Telecommuting Access Extension with a DID number. Set up feature access codes for...

Is the feature activated in your system-parameters customer options under the call center optional features (page 7 on the G3si)? VDN of Origin Announcement should = Y. CKH

System - G3si R012i.01.0.411.7 Have been using VAM for over a year. Beginning in Sept., can no longer copy announcements to the PC/LAN for backup. Now I am receiving this error: Wed Oct 18 13:57:19 CDT 2006 **Task: Copy Announcement Files, Task ID: 2** 172.20.0.19: ValFtpClient constructor...

This is what I found researching Avaya documentation for CDR and what is programmed in system parameters CDR: Call Splitting Call splitting keeps track of calls where more than two parties are involved. These can be calls that are transferred, conferenced, or where an attendant becomes...