Tek-Tips is the largest IT community on the Internet today!
Members share and learn making Tek-Tips Forums the best source of peer-reviewed technical information on the Internet!
-
Congratulations strongm on being selected by the Tek-Tips community for having the most helpful posts in the forums last week. Way to Go!
VND of Origin Announcement
- Thread starter Rosie2006
- Start date
- Thread starter
- #3
Yes...I can call the announcement directly and hear what I recorded.
I placed the announcement extension number in the VDN of Origin field in the VDN.
I enabled "Hear VDN of Origin" with the COR.
Now, where to use that COR...for both the station and the agent ID?
I placed the announcement extension number in the VDN of Origin field in the VDN.
I enabled "Hear VDN of Origin" with the COR.
Now, where to use that COR...for both the station and the agent ID?
- Thread starter
- #4
Don't know if you saw my last response. Seems I can't see it here for some reason..it went away.
But yes, I did record the announcement. You can dial it and hear it. I've changed the COR for the AGENT to have "hear VDN of Origin" to Y and added the announcement into the field on the VDN screen. I just keep hearing the two beep tone prior to getting the automatic answer call.
Don't know what else to do. I'm using a Call Master IV if that has anything to do with it!
But yes, I did record the announcement. You can dial it and hear it. I've changed the COR for the AGENT to have "hear VDN of Origin" to Y and added the announcement into the field on the VDN screen. I just keep hearing the two beep tone prior to getting the automatic answer call.
Don't know what else to do. I'm using a Call Master IV if that has anything to do with it!
Strange - we don't use this, but I did set one up as a test and it worked for me. The only thing that I noticed is when I set up the test agent as "auto-answer", I heard one beep prior to the VOA; when I was set up without auto-answer, I heard just the announcement (no beeps). I wonder why you're hearing a double beep?
Susan
"Opportunity is missed by most people because it is dressed in overalls, and looks like work." - Thomas A. Edison
Susan
"Opportunity is missed by most people because it is dressed in overalls, and looks like work." - Thomas A. Edison
Okay, I think I know why you're hearing a double beep - there's a field in cha sys fea for "hear zip tone following VOA".
Does the COR of your agent ID have permission to call the COR of your announcements?
Susan
"Opportunity is missed by most people because it is dressed in overalls, and looks like work." - Thomas A. Edison
Does the COR of your agent ID have permission to call the COR of your announcements?
Susan
"Opportunity is missed by most people because it is dressed in overalls, and looks like work." - Thomas A. Edison
I had a similar problem,
Check that the "Hear VDN of Origin Annc.?" field is set to "y" on the COR for your agent-loginID's. Page one when you do a "ch cor"
Also verify that that COR has Calling Permission to the COR of the announcement.
It should not matter what is in the Auto Answer field.
Check that the "Hear VDN of Origin Annc.?" field is set to "y" on the COR for your agent-loginID's. Page one when you do a "ch cor"
Also verify that that COR has Calling Permission to the COR of the announcement.
It should not matter what is in the Auto Answer field.
- Status
Similar threads
- Locked
- Question