IP Softphone Issue/Setup Problem 1

[Reedler]

I am have an issue with a softphone setup. I am trying to use my existing extension which is connected to an Avaya 5410 phone. I am running 4.0.7 and IP softphone version 5.2 SP4. I keep getting the error You are attempting to log into an extension that is associated with another station. Would you like to override that association? When I select Yes the prompt will not go away and it will not connect. Any help much appreciated. THanks!

 

[lever]

Check you can reach the clan in your table or does the table need updating?
lever

 

[eatlog]

Hi reedler

There is a existing extension the same number as you are adding. Better check it first on the IP phone registration. Try "List Register".

 

[ckhwi]

IP Softphone doesn't support the 5410 model according to the documentation (Avaya IP Softphone Release 6 User Reference).

 

[Reedler]

Thanks ckhwi, I was using the IP Phone SW when I should have been using the Phone Manager software. You were correct as our system isn't compatable with IP Softphone. Thanks!

 

[Mitch672]

Reedler, also the wrong forum, this is the definity/CM one, you have an IP Office...

mitch


AVAYA Certified Specialist