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I found the problem - network switch was removing tags from the pockets.... All good now, thanks for your help!

This is exactly what I have under LAN1->Gatekeeper... H.323 Gatekeeper Enable is checked, SIP Proxy Enable is also checked... By the way, software version is 4.1 (15) - does this make a difference?

Hello All, My question is about IP Office 500 QoS markings. I am pretty sure I saw RTP traffic coming in/out of IP Office 500 marked DSCP 46 before. Now when I'm using network analyzer, none of the traffic has DSCP set and the only change we made recently was new SIP Trunking setup on LAN2...

In Manager, under Line configuration, make sure you have Direction set to Bothway and Bearer to Any. NI2/5ESS depends on your provider and if you had NI2 working before, it should work after upgrade also...

We have two remote offices connected through Firebox V10s and our main office (Firebox V60). Also, we have some remote users connected through VPN using Mobile VPN software (free download from WatchGuard). Everything is working fine for more than 3 years now. We had X700 before but switched to...

Try to put 9N; instead of 9N so system will wait for the whole number before dialing out or will time out by Dial Delay value (which is 4 secs by default)...

By the way, looks like there is another difference in v.4 software - doesn't matter if Enable fastStart is checked or not in Phone Manager. It won't work unless this is checked in the configuration for IP extension...

IPO 500 has VCM30 card in it and proper licensing for it. Phone Manager was updated to v.4 and picked up all the setting from 3.2, so Enable FastStart is checked. I noticed another thing: I created a separate Incoming Call Route using one of our DIDs just for testing so when a new call is coming...

Yes, we had 406v1 before. All the licenses are valid on IPO500 - our vendor re-issued them fro the smartcard instead of USB doungle we had before. Plus if it would be a license issue then we wouldn't be able to call out. It seems to me that we have a problem with Voicemail Pro 4.0. That's from...

Hello everyone, I have a problem after upgrading to IPO 500 and v.4. We using Avaya PC Softphones and they were working fine with 3.2 and IPO 406 v.1. Now, after we did the upgrade to IPO500 and v.4, we can't hear incoming calls. The other side can hear fine though. Outgoing calls have no...

Hello All, Does anyone know if Avaya 4630 IP Screenphone will work with IP Office (3.2)? It goes into Discovering mode and then just reboots... Please let me know. Thanks, Oleg

Thanks MrIPO, that's good to know...

Thanks disturbedone - I'll try that...

I'm using Vista Business. At work we are using XP Pro with Phone Manager Pro in VOIP mode for more then 2 years now (starting with 2.1) - works fine. So far I'm the only one who upgraded to Vista to try it and have no luck making Phone Manager to work. Just wondering if PM Pro 3.2 potentially...

Hello, Does anyone know when the Phone Manager Pro in VOIP mode will be available for MS Vista? I tried to install it on my laptop. Installation itself had no problems. When I'm trying to log into IP406, always getting an error message saying that it failed to register for VIOP operation. Is it...

Hi, First make sure you have a Short Code to access voicemail (*17 by default if I remember correct). Then, go to Manager -> Users and choose your receiptionist. Under Source Numbers remove Vxxx (xxx is your receptionist's number) and add H211 (211 is your hunt group's extension). Save it. Dial...

You can change the gain for each extension separately under VOIP tab. Also, make sure you have some kind of QoS filtering on your network.

That might be an Audio Codec you are using issue. What phones you are using and what Codec?

I would put Clock Quality to Network. It will get synch from CO office. Also, try to lower TxGain to 0dB. Let me know if it helps.

What parameters you have set for T1 channels under "Advanced" configuration?