We use Avaya IP406 with 4 analog loop start trunks with embedded voicemail. I have the main hunt group set up as extension 211 and added the receptionists phone to the hunt. When the main number is called the messages are dropped into mailbox 211, however the receptionist cannot access this mailbox. Does anyone know how to access another mailbox on the system when there is no physical phone there. I tried to bridge extension 211 onto her phone and then access voiemail from the bridge but it doesn't seem to work. Thanks!
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Embedded Voicemail access to Hunt Group Mailbox
- Thread starter melben
- Start date
oleggrk
MIS
- Feb 24, 2005
- 59
Hi,
First make sure you have a Short Code to access voicemail (*17 by default if I remember correct). Then, go to Manager -> Users and choose your receiptionist. Under Source Numbers remove Vxxx (xxx is your receptionist's number) and add H211 (211 is your hunt group's extension). Save it. Dial *17 from receptionist's phone - the system should ask for extension number (211) and password to access the mailbox.
Hope it helps.
Oleg
First make sure you have a Short Code to access voicemail (*17 by default if I remember correct). Then, go to Manager -> Users and choose your receiptionist. Under Source Numbers remove Vxxx (xxx is your receptionist's number) and add H211 (211 is your hunt group's extension). Save it. Dial *17 from receptionist's phone - the system should ask for extension number (211) and password to access the mailbox.
Hope it helps.
Oleg
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