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  1. g3rguy

    Migrating from SMGR 6.x to 8.x

    The best way is to migrate up and then change the IP. Data migration tool will fail if IP addresses do not match.
  2. g3rguy

    media board

    If you ivr is linux based you can. That is a 12 port board used alot in the old audix lx systems. It was used with linux and windows apps though
  3. g3rguy

    New Medpro...no audio

    What is the HW version of the new board?
  4. g3rguy

    Button Label Template

    Go to desi.com and download DESI Lite. It is free because it is basic. You can order desi labels or print to paper. You can pick any of the 64xx series phones you like.
  5. g3rguy

    TN2602 HV24

    I have upgraded firmware and down graded firmware. the problem seems to stick to the hv 24.
  6. g3rguy

    TN2602 HV24

    Here is the problem. CM 5.1 2 8730's 2 PN's 2 2602 1 hv 8 one hv 24 1 2302 The 2602 HV 24 only comes up with 2 DSP's Problem follows board. The HV 8 comes up with all for dsp channels. If I leave the HV 24 Active it goes into alarm and locks out the board. Reseating the board is the...
  7. g3rguy

    Are Vectors Licensed??

    Basic vectoring comes standard. You also get the basic call center agents but not EAS right out of the box. I just put a new system in last week and it came standard. This site doesnt even have a call center. I use the vectoring for my Rightfax and after hour call routing. Logged-In...
  8. g3rguy

    Fax Machine problem

    If you are getting a fax tone and it is not printing a fax, maybe there is a problem with the fax machine receiving. Check the mode of the fax machine.
  9. g3rguy

    Avaya 2420 call no ring

    Set up an auto attendant to dial by extension. Then set up a vdn to that auto attendant. You record a message that says to dial your parties extension. So then when you dial the auto attendants extension it asks for the party you want. You then dial the extension and it goes to vm...
  10. g3rguy

    Ars help

    Oh and call type should be op
  11. g3rguy

    Ars help

    Well that is an easy fix. You have to put an entry in your ars for 00. Who ever dials will have to dial 9 or you will have to do digit conversion to insert the 9 like you would do 911 calls. Then you need to route this over a switched service trunk, your local providor and have ld on that...
  12. g3rguy

    Avaya IP 4624 phone keeps rebooting

    my 4620's did that almost every day at the same time. I redownloaded the firmware from avaya and pushed it to the phone. The problem went away.
  13. g3rguy

    Re-do 9620 IP Phone Settings

    No you hit the mute and spell out reset on your phone dial pad
  14. g3rguy

    Time Zone Help

    They also list the Time Zone if you look through it. They are at the end of your list under US/Eastern, US/Mountain ect
  15. g3rguy

    Upgrading 2420 fro FW3 to FW5

    Yes it is.
  16. g3rguy

    Used gear - covered under maintenance?

    If you pay to have them covered they will cover them. I have added cards from "other sources" and placed them on my maint contract without problem.
  17. g3rguy

    covered call not going to voice mail

    if you want all of station 564 calls to go to the VM of 525 you can redirect that in your audix by using the change auto-attend-routing routing-table comand. it is all or nothing though. or if you have this happen at a certain time everyday you can set it up for that time or even set the...
  18. g3rguy

    Synchronizing S8700 Time with a Network Time Server

    This is so easy and does not interupt service. Go to your web page and go to maint Then go to Server Configuration and select Configure Server Hit continue on the next screen you select Configure individual services Then select configure time server select Use these Network Time Servers...
  19. g3rguy

    EC500 Compatibility

    What is your prefix mark set to?
  20. g3rguy

    EC500 Compatibility

    Your post is not real clear as to what carrier you changed. You cell carrier or your outgoing call carrier. Anyway, your dial prefix may need to be changed. Most cell phones will accept a dial prefix of 1 while others accept a dial prefix of 0.

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