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I have a hardware refresh to do and am changing out my 2000 server with tapi/sa to a 2003 server. The tapi portion went fine as well as the initial sa software. Had some issues with the sybase 12.5 and zion processors. Found that I needed to copy the install directory to the local drive and run...

I have just installed 12.5 on a 2003 server. From looking at the Installer.log file everything went smooth. I am how ever getting the error 1067 Process terminated unexpectadely when I try to stat the sybase_sqlserver_servername service. This is running on a Zeon processor so for the install I...

Thanks for the information. I will keep them in mind the next time we need assistance oversees.

From what I have been told about the UK. Nortel and BP have an exclusive agreement. We tried to do some work with a couple of our sites in the UK with out vendor from the US. Boy what a mess that turned out to be. Sorry.

Try this one. Since you can see the "print" selection now. Select the output output option for email notification as well. Run one report with the printer and email checked. See if you get a response from that. Then on the swc server, create a share, say on the desktop. Call it "test" for...

The problem you are having, where you can print a test page from the server, but when scheduling a report the Print box in greyed out if very common for SU03. To fix this problem delete your printer and then make sure you follow the NPT's exactly. Please refer to Page 195-196 from the NTP dated...

Has anyone used the LDAP portion of Symposium Agent with a Lotus Notes LDAP Server. I have tried many different Search paths and can not seem to make any of them work. Also does anyone know how often SA updates from a LDAP source. There is no LDAP service that runs on an SA server. thanks

If you go with Symposium Web Client 4.5 with SU03 it is not neccessary to use AD. Instead you use a Windows 2003 server with ADAM. This works much better for those companies that are struggling with what to do with AD.

TCMAPP.exe is used in TAPI 2.3 for mapping the TN's to agent LAN ID's. You can still do same thing in the 3.0 verison of TAPIMGMT, you just need to add the user id's in one at a time. But you can still achieve the same result.

With all the customizable options you have with SCCS over SE, I would most defenitely make the investment. You will open yourself to a complete suite of applications that can turn your call center into a contact center. Just imagine the future you can have with screen pops, email, fax and web...

Why not go with the SWC 4.5 SU03 version. It is now GA and you are not required to us Active Directory and have a Domian Contoller. Instead you use windows 2003 server OS and ADAM instead. Works very well for those companies that are having issues with AD or the Domain Controller issue.

Licenses should have nothing to do with your current database. You are simply chaning a line item on your keycode for the new sccs 5.0 server. Sounds like your vendor needs to do some more work.

You can leave your SCCS server after a reboot all alone if you would like. The services will start automatically. However I would recommend that you log in with ngensys anyway. Having the server logged in will give you access to logs that will help in maintanence on the server.Better to be...

The Symon sollution works very well for Reader boards and desktops as well. 100% customizable to your needs. I would suggest looking into Symon. Not badly priced either.

I am not sure how your configs are set up. But with Tapi 3.0 and using SCCS 4.2. It is not neccessary to telephony or ACD Proxy service on the tapi server for an Acquire or DeAcquire message to be sent to the M1. This happens automatically using MLSM through SCCS. So if you are using a CLan...

We have SWC 4.5/SU03. I have been working on the Access and Partition Management section. The problem I am having is I can not seem to lock down the Agent Skillset Assignments in the Contact Center Management piece. I either can get the Web Client user to have "no" access at all, or the get...

I just took the 920-105, 920-106 and the 920-118 and 920-119 last week. Passed them all. All I can say is make sure you look at the BOLD items in the I&M. You can also review some sample test questions on the Nortel website.

I am running SCCS 04.02.06 and patch NS040206SU11S w/ SWC 04.05.003.02 SU03 and am having problems getting a scheduled report to become active. I can run any report on the fly, and create save a new report. But unable to get the report to become activate and run. I receive a notice on the...

We have used SA since we were on SCCS 3.0...Wow that was a while ago. We use it for our screen pops. Works great. We just did the latest 2.3 upgrade when we upgraded to tapi 3.0. Our agents find the url tabs very handy as well as being ably to perform all phone functions from the desktop. I...