New Call Center

[mjguff]

We are starting a call center with a staff of 24 people to answer for 3 venues (one large, two very small). A max of 60 for on sale dates.

We are still deciding between sympsium and symposium express. At a staff of 24 is it still worth it to move up to the symposium?

 

[ddgibbs]

With all the customizable options you have with SCCS over SE, I would most defenitely make the investment. You will open yourself to a complete suite of applications that can turn your call center into a contact center. Just imagine the future you can have with screen pops, email, fax and web calls all routed through your contact center to your agents. Increased productivity and improved customer satisfaction. Don't limit your possibilities to Symposium Express.