We need to assign over 150 agents to over 150 lines.
In TAPI 3.0 we have to use the TAPIMGMT to assign the lines.
So you can assign 1 line to multiple agents
The problem is you cannot add a group of agents....
You only can add users to the line.
Since all the agents must be able to use all lines,
the process to add them to each line will be pretty long.
Is there another way to assign lines to the agents?
Thanks
In TAPI 3.0 we have to use the TAPIMGMT to assign the lines.
So you can assign 1 line to multiple agents
The problem is you cannot add a group of agents....
You only can add users to the line.
Since all the agents must be able to use all lines,
the process to add them to each line will be pretty long.
Is there another way to assign lines to the agents?
Thanks