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I am working with Avaya Tier III and IV about this issue. They're first response was that this was working as designed. So, be aware... any S8300 LSP site you have where users log into hunt groups: they will NOT be able to login the same way once they go into LSP mode. I have asked Avaya...

I have a site with two Avaya Communication Manager locations. Both sites use ACM R3.1.3 (patch 12514) S8300B Media Servers with G700 media gateways. One site is the ICC & the other is an LSP off this main site. I have hunt groups (non-EAS) that users log into using abrv-dial buttons with...

Can a S8300 primary controller and S8300 LSP processor be in the same G700 stack? (In other words: two G700's connect via X330 stacking modules and cables?) If so, (1) do you assign both the primary and LSP processor's IP addresses in the "mgc list" of both gateways? (2) how to you assign a...

We have loaded release 2.1.1 load 414 software on this system and whisper paging is not working on the 46xx IP phones. The 2.1 document posted by Avaya in June 2004 specifically excludes mention of 46xx series sets in its Feature Description of Whisper Paging. Will this feature be supported...

I have a site that is using 4620/4610 IP phones to communicate with a Modular Messaging system. However, once a call has been made between the phones and the messaging system DTMF tones cannot be generated by the IP telephone caller. Through experimentation I have found that DTMF tones are...

Thanks Petran, I do indeed have a TFTP server at each site. It is the /tftpboot directory of the S8300 itself. In this directory I have placed the 46xxupgrade.scr (not edited), the 4620 IP phone boot file b20d01b2_1_3.bin, the 4620 IP phone application file a20d01b2_1_3.bin, and the...

During a IP phone reset 4620 phones reset and then hang for 17-18 minutes on the "46xxsettings.txt" file before they are operational. Some sites where I have installed these phones display this file for a few minutes at the most. I have two sites presently that are hanging like this. They are...

I have a customer who is migrating from a Merlin Legend to a Definity system. They have used a Merlin feature called "barge-in" to communicate important message when users are already on the phone and would like similar functionality now. However, they are using IP 4600 series phones and the...

Chalk it up to a late night. The phones are working this morning. If there is any known issues with this let me know, otherwise this thread is closed.

Check the voicemail box option in the Voicemail tab of the Hunt Group. If you are using Voicemail Pro create a leave action for the hunt group's mailbox. Point the leave start point to a Leave Mail action. In the Specific tab of the Leave Mail action place the first extension's number in the...

I have 2420 phones that were original tti'd into the system and received the default labels on the call appearance buttons(e.g., 8568). I have now separated the phones from the original extensions and applied new extensions to the phones via tti (e.g., 8568 has become extension 7562). However...

I have setup the ip-services service type: sat, local node: procr, local port: 5111, remote node: any, remote port: 0. And then enabled the service but to no avail.

Is there a way to change the default 5023 TCP port used on the S8300/G350 for access to the Communication Manager software. I have looked at the Web page under Security > Firewall > Advanced, and don't see where I can enter a port not listed.

Please send the files my way as well. Thanks in advance MrIPO! tshirley at ceriumnetworks dot com

You can build a shortcode that will give the customer direct access to that telco line. First, change the line form and give the line a different outgoing group ID (e.g. 90, instead of the default 0). Next, build a shortcode the customer will use to access the line: Short Code: *90 Telephone...

I have a site that is experiencing differing display times on their 18D and 34D Partner phones. This time difference is changed via Feature 00, Left Intercom twice, #103 on extension 10. However, the phones eventually get out of synch with the system again and display various times. Has...

Razillian, Thanks for the reply. I have been able to direct the FALSE connection to a hunt group, operator, or extension however, when the user enters a "valid" or "invalid" name the TRUE connection is used. When the name is valid the transfer takes place to the appropriate person. When...

hey all, according to the Dial By Name Action documention in VMPRO "If the caller does not make a selection, the False result connection is used." Is there any way to program VMPRO so that when the user enters an "invalid" name the action will route to something other than itself again...

I looked at Job Aid 048 "Voicemail Pro Exercises" then under the whisper action feature. If I read this correctly, this allows the caller to record their name, which then allows the receiver to decide whether or not to send it to voicemail. On the other hand, the Partner system allows the...

If the circuit the DIDs are pointed to is really an ISDN-PRI then you can use the Dial Plan Routing Table in ISDN-PRI programming to match and then change any digits being sent from the provider. For example, say you have two DID numbers 555-444-3123 & 555-444-3124 and you want both numbers...