Call Screening with IP Office

[tshirley04]

I have a customer that is upgrading from a Partner ACS to an IP Office system with Voicemail Pro. The Partner system had a feature called "Call Screening" that when activated would allow users to screen calls going into voicemail and then pickup that call if they wanted. Does the IP Office w/VMPRO have that capability? If so, how do you program it?

 

[IPGuru]

This can be done using the whisper funtion.

For a full example check the JOB-Aids section of your Documents CD,
If you do not have a copy I can e-mail it to you

 

[tshirley04]

I looked at Job Aid 048 "Voicemail Pro Exercises" then under the whisper action feature. If I read this correctly, this allows the caller to record their name, which then allows the receiver to decide whether or not to send it to voicemail.

On the other hand, the Partner system allows the receiver to hear a voicemail being left in a mailbox and then decide whether or not to barge into the message being left. The caller does nothing except dial an extension.

Is there some other way to use whisper action?

 

[IPGuru]

Afraid not, the IPO will not work in this way
a combination of phoner manager & call status would enable you to steal the call but you would not be able to listen to the msg first

 

[MrIPO]

This should go in as a feature I get alot of requests for this function.

 

[crashtest1000]

Cool feature

You can configure a short code to steel a call out of Voice Mail while they are leaving a message however the ability to monitor the call is a no can do.

 

[cztech]

excuse me, Mr. crashtest, how would one go about programming a short code to steal a call? Many thanks...