Forwarding coverage 1

[CableMonkey]

Shouldn’t a forwarded phone follow the coverage of the phone it is forwarded to? For example, if you were to forward x123 to x124, and assuming x124 has voicemail, shouldn’t x123 roll to voicemail for x124? Our system doesn’t work like that. If I were to forward x123 to x124 it would just ring forever. Can this be changed? I checked the FRL restrictions on the voicemail ports and the stations, but not sure what else to look at. The system is a Magix 2.0/Merlin Messaging. Thanks.

 

[Stengrad]

Don't know if this will help, or if it applies here. But there is a setting for inside coverage off. Possibly the system is seeing this forwarded call as an internal call? And not sending it to coverage because inside coverage is off?

Field Technician
Virginia Integrated Communications

Http://www.vicom-corp.com

 

[jinxs]

No, forwarding does not affect coverage....in fact, the call would ring at extension 124 for the 4 rings and then go to the VMB of X123 if X123 had VM coverage. Assuming that the fowarding delay is not set to zero and the group cover delay is set to 4.

The best place to find out info like this is in the feature Refrence guide, at the back of every feature is a section entitled Feature Interaction.. It is full of goodies to answer questions like this.

 

[CableMonkey]

I checked the inside coverage option and it is set to “ON”. What I am trying to do is setup one phone with two DIDs off a PRI and have them cover to the same mailbox. I first tried to create a second extension and forward it to the first extension, but since the second extension will not follow the coverage of the first extension, that is not an option. I also tried changing the adjunct extension that is associated with the first extension to a DID, but I just get a busy when I call it.

 

[TouchToneTommy]

If you have release 3 of the Merlin Messaging, use a "phantom" mailbox, where the 2nd number has its own adjunct extension, and its own greeting, but the messages actually record into the 1st extension's mailbox.

 

[tshirley04]

If the circuit the DIDs are pointed to is really an ISDN-PRI then you can use the Dial Plan Routing Table in ISDN-PRI programming to match and then change any digits being sent from the provider.

For example, say you have two DID numbers 555-444-3123 & 555-444-3124 and you want both numbers to ring x3123 and then cover to x3123s voice mailbox. In the PRI programming, Dial Plan Routing Table, Entry number 0, enter expected digits: 3, enter the pattern to match: 124, enter the number of digits to delete: 3, and finally the digits to add: 123.

When 555-444-3123 is called it rings to x3123 then covers to the voicemail as you have already programmed, when 555-444-3124 is called it rings to x3123 then covers to voicemail as well. The digit manipulation takes place before the system sets up the coverage criteria.

Both numbers rings to the same extension and both numbers coverage to the same voicemail.

 

[CableMonkey]

Thanks for everyone’s input. Tshirley04, that was an excellent idea. I set it up and it works great.