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What version PBX do you have?

All I am having a weird issue, I am setting up my voicemail box to be able to receive fax messages..I can receive the fax but I cannot view this..I get an error message when I try to double click on the item. This is what it says: YOU HAVE NOT BEEN ADMINISTERED TO ACCESS MESSAGE COMPONENTS OVER...

All I have an Avaya G3SI that runs on CM2.0 integrated to a Cisco Call Manager 4.0 via QSIG PRI connection..I am able to make and receive calls via 5 digit dialing between systems, but the problem I am having is from the avaya system calling the Cisco. I only get the calling party name and not...

To make your job easier, you can use a Voice x-over pins (1,2,4,5)cable and plug this into the Cisco and punch down the opposite end on pairs 22 and 23 of the amphenol where you have your PRI card on..

If you want you can always program your 8410 feature on your phone to be a 6408d+, then all you need to do is to program EC500 feature and clear 2 of the buttons on your phone template..

press mute then spell reset # key and follow the prompts to reset..There is no way to undo the current firmware on the phone...

Are you running on IP sets? or are these digital phones? if they are digital phones you should take a log at your alarms to see if you have any other faulty stuff in your system..Most likely both power supplies will need to be functional.. Archie

I would suggent you do the following: list tra sta extension # then extension number you enter on this command will be the phone to test on. Dial the 36 number and the system will show you how or what ars table your calls are routing thru.. Archie

RTMCKEE Agents cannot change there password unless they have access to the pbx and do a change agent.

Best way to do this, is to call your vendor or Avaya and have them reset the password for you..Avaya will charge you to do this, but I am not sure how much..If you are close to your vendors they can reset it for you for free..

This is another way that can be done for moving phones..You will need to make sure the new locaiotn is x-connected to MICS cabinet. If this is so you can activate the set relocaiton option on the MICS. From there you will be able to move phones without doing x-connects..If the new locaiton is...

Thanks dufus2506....

Where in the programming is Data Privacy located at?

Is there any way to keep bridged appearances. the admins would like to see how many calls are being answered..

I am wondering if somebody out there knows of a way to help me with the following: I have a supervisor that has 2 admins. The 2 admins has bridged call appearances on there phone. The thing is when a call rings in, both phone rings in correclty..The problem I am having is that when both admins...

you should take a look at what coverage path is built for the station, then do a change cov path and whatever the number is . the number of rings should appear on the first page on the far right side.. Archie

Nope, voicemail system needs to be upgrade, since intuity 4.2 is not supported anymore by Avaya..

If you are planning to upgrade to CM 2.2. The intuity system will need to be upgraded also for the CM platofrm..I think release 5.1 is ok...

Shared Technologies is a big company in the States especially in Massachusetts, so you don't ned to worry about them not paying you for your services..Just make sure you have a PO from them ..

If you are just stopping calls to be forwarded from voicemail, just set your outdial in each mailbox to none..Make sure you also set this on genral delivery any other mailbox you have setup..