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Seems like I tried something like that and I couldn't make it work. BUT, I did finally get it to work like this: Test system (will be non-Avaya, but for now it's a G3si) inserts a 96 in front off all calls and this goes out to the tie trunks. So for example, if I dial 9-333-4444, it goes to...

We're going to be testing a non-Avaya system soon and we're going to link the two together with ISDN PRI trunks (you may have seen my other thread here about that). Anyway, I'm trying to figure out a way for a user on the non-Avaya system to simply dial 9 and the number they want and then have...

Ok, never mind. I overlooked the com. proc., com link and data mod settings in the si. It's working now :)

I've played with this for an hour and can't seem to find the right solution. The book isn't all that helpful. What I want to do is take create 'tie trunks' between 2 Definitys (one is in use, the other is a spare I'm testing something on). I will create 2 ISDN PRI trunk groups for this...

And here it is from the book (I'm in a non-EAS environment): You can use MCH in an Expert Agent Selection (EAS) or non-EAS environment. * With EAS, you can administer any combination of MCH and non-MCH skills for an agent. If an EAS agent is a member of both MCH and non-MCH skills, he or she...

Well folks, I think I fogured out what is causing the problem - Multiple Call Handling. It's set to 'one-forced' on each of the groups I'm dealing with and it won't allow you to log in to both if that's enabled. I set up to test groups and put my phone in the test groups. With multiple call...

Oh, and when they log in, they're pressing the proper call appearance, then pressing a login button which is the speed dial for login code along with the group they're logging in to. Login is 188 and logout is 189 13: auto-in Grp: 70 24: auto-in Grp: 40 14...

Actually, the EAS you see being used there are for the voice mail hunt. This is something else that was already in place when I got here. The voice mail hunt has a VDN tied to it and a vector. When I listed agents, it shows all the voice mail ports having agent ID's, but nobody else.

Thanks Dufus - what a name :). I'm not using agent ID's. Think that's the issue? This was setup before I started working here. Here's how it's configured right now. There is a VDN that points to a vector. That vector sends calls to the hunt group in question (same situation with the other...

No ideas?

Ok, here's what the book says (they can be logged into more than one split)...but my question is now, how do I determine what the limit is for this users?...as far as how many groups she can log in to? The way the book reads, she can log in to however many she wants as long as it's not over the...

G3r R5. non-EAS for these ACD groups

Anyone????

Any idea why I can't get an existing phone that's in an existing ACD/Hunt group to be able to log into another hunt group while still logged into the original group? If I log in to either one, I can't log in to the other. I get the re-order tone like I'm doing something wrong. Phone has...

Is there an easy/quick way to make it so certain users DO NOT receive broadcast messages that go out to the entire system? (1 Intuity AUDIX system) I'm trying to avoid creating some sort of huge distribution list or something like that. Can I use the community ID to do this? Maybe put the...

I don't think you can format it using your Intuity...or I sure don't see the option for it anyway. We also have a release 5.1 out there and I just looked at it. No option to format the MO disk. Are you sure you need to format it? I've never had to fool with it...I've always thrown a new disk...

Check your audio settings. Within the softphone, go to AUDIO, VOLUME AND RINGER SETTINGS. You have to make sure you have that box checked at the bottom for it to ring the PC speakers as well.

Could be. I have a call classifier and tone/clock in the system I'm talking about.

Problem is, we WANT legit faxes to come through because we do use fax messaging in our Intuity (can create faxes with message manager, get them in email, accept faxes to voice mail, etc)...and we've got 4 ISDN PRI circuits for our incoming/outgoing trunks.

Ok, this is the official description of Intercept Treatment: Intercept Treatment provides an intercept tone or a recorded announcement or routes the call to an attendant for assistance when calls cannot be completed or when use of a feature is denied. Knowing that, it sounds like to me there's...