How to stop junk faxes to Intuity mailboxes?

[phoneguy200111]

I've tried to think of a way to stop unwanted faxes (basically spam/junk faxes) from entering our voice mailboxes, but I can't think of a way to do it. The thing is, the incoming faxes have no return number in the header (which is illegal according to the FCC), they have no incoming caller-id so you can't tell where it's coming from and calling the number on the fax to have us removed is of no help. I assume it's like replying to email spam, where you end up with more spam. Anyway, I've had our legal dept even call the numbers on the faxes and give them all of our DID range to tell them to quit...no luck. Only 30 or so people can actually accept the faxes in their mailbox, but we do get these on regular fax machines too. I'm sick of being outcalled in the middle of the night when a junk fax shows up in my AUDIX mailbox advertising some scam stock to invest in or something like that. Any ideas? These people are obviously scanning our range of DID numbers because most people in the building have said (when asked) that they've answered calls and heard the fax tone trying to connect. On a side note, I wish I could find a way to jam up THEIR lines! This makes me mad...I'm sick of it.

 

[g3rguy]

I had a problem with spammers dialing in. We installed a voice data firewall. It reconized fax calls and terminated them before ringing to station. Stopped alot of war dialing into Our Data center as well.

 

[phoneguy200111]

Problem is, we WANT legit faxes to come through because we do use fax messaging in our Intuity (can create faxes with message manager, get them in email, accept faxes to voice mail, etc)...and we've got 4 ISDN PRI circuits for our incoming/outgoing trunks.

 

[PBXTech]

I called the 800 number of the travel agency listed and told them that it was a corporate fax and it needs to be removed. I didn't get anymore. My co-workers did the same thing, one by one. They have an obligation to remove it under law. If you need me to dig up the anti-fax spam law, let me know. It’s not the can spam act. It was enacted earlier than that. It may fall under the telecommunications act of 1996.

 

[orypecos]

I wonder if u could send the call through a vector that checks the ani to see if it is the junk fax number. It seems that I have read someone doing that before here in tektips.

 

[tkinney]

A web site you can try that should help you with your problems....

http://www.junkfax.org.

Good Luck
Tina

 

[SF0751]

We use the following vector to stop the junk faxes from coming through:

[tt]01 wait 2 sec hearing silence
02 goto step 4 if ani in table 4
03 route-to number 1100 with cov n if unconditionally
04 disconnect after announcement 5901
05 stop[/tt]

We use CDR to capture the offending ANI and then record that information into the appropriate vector routing table. The announcement played is a message that states that we do not accept unsolicated faxes (just in case anyone's listening!)

Susan
[green]Gramen artificiosum odi. [/green]

 

[orypecos]

I found this imformation in Yahoo groups for avaya
"you could check the ANI against a Vector Routing Table (VRT) and route it to a busy,
a disconnect after announcement to your security desk.

Vector steps Example:

1 wait 0 seconds hearing silence
2 goto step 31 if ani in table 100.
3-30 ......... normal vector processing
31 busy -or- route-to_____ -or- Disconnect after announcement XXXXX
32 stop


Vector Routing Table Example:

VECTOR ROUTING TABLE

Number: 100 Name: Harassing Callers Sort? y

1: 5555551212+ 17:
2: 18:
3: 19:
4: 20:

http://finance.groups.yahoo.com/group/Avaya-List/message/18750

 

[NX01]

So how would you set this up if they run through your DID's? Would they all need to be vdn's? We should write a FAQ on this and music on hold...these two subjects always come up every so often.

In the future everything will work...