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thanks explosive grey ... The flashload - is that for the phone or for the DMC? btw we are using Nortel branded phones

sorry for the delay in posting back ... had to manually set the ntp in 117 and it worked

the pbx let phones with firmware C6T, C6R, C7J run as is ... thats why i assumed that if the firmware on the device is better the system will ignore it. Maybe C8x is different

thanks m1spezi ... i am considering that option as well but i thought that if the firmware is higher on the phone the pbx doesnt do anything on it

This is on a CS1kE R5. 1140e C6E is the TPS firmware and on the phones I have a 1140e with firmware C8A - when i register it to this system it downgrades to C6E Is there a way to stop this downgrade? (I'm look to use a USB headset which requires a newer firmware than C6E)

Will do and report back by Monday

thanks kcflhrc ... the ntp server addresses has not reached the cli. i guess i'll need to add it there and then enable ntp it is the warning about incosistent NTP on 7.5 that makes me not want to do this (I do this on Rls 5 systems) I'll try and do this after the call center closes

attached is screenshot 20120309 Capture Showing where i have made the changes - the time in the current field is not reflecting on the phones or call serverhttp://www.mediafire.com/?lb7vccpdxuhzt

csk7.5 i read that we must not use ld 117 - but use the base manager to make the dty and ntp changes it does show ntp is disabled in ld 117 I guess I'll go re-read

thanks for the reply I've left it overnight - 9+hours - still incorrect tried unplugging the phone (1 digital, 1 IP) no change in the clock

I've entered an NTP server and after doing a sync now - the clock is showing the correct time in the current system date/time field However the phones are not updating - also incorrect time on vty via element manager How do i push this change thru to the phones?

The fiber type corresponds to the type of daughter-board installed on the SSC card "The NTDK22/NTDK84 Expansion Daughterboard is used when the expansion cabinet is within 10 m (33 ft.) of the main Option 11C cabinet. It connects to one A0618443 Fiber Optic plastic cable. The NTDK24/NTDK85...

i meant are youR phones

We had similar issue on a different version - the continuous reboot. Are you phones flashing - ours wasn't and it happened to the power supply (SMPS) in the main unit

thanks atcom ... we've tried 4-5 times with different techs - still with the same result We were able to convert a phone to master and based on the instructions we were hoping we could replace defective phones

thanks luv2ski The password on record doesnt let us in - more than likely the serial port might have gone bad

I dont have OAM access to the DMC (either serial port is fried or default procedure didnt work properly) Have a master handset - i'm unable to add new handsets though Getting stuck at the field Prima/ Secondary channel - Do you know what needs to be entered to get to the TCM loop field...

were you able to find a solution explsovegrey in a similar situation where we are unable to login using the OAM tool

As you said Eric - there is not much information to go forward with the troubleshooting Ask the vendor for network requirements and get the network team to verify or setup so - that'll possibly put an end to the blaming game

Thanks a ton to elturko and hugwideboy ... dont know why no stars yet !!