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First you need to see if you have the DNIS turned on for the route and then you need to have DCDR=YES. You also have to have FCDR=NEW in the PARM of the CFN. If you don't have these turned on, OTM/TM is unable to do a DNIS report. Jerry

You might want to check the LDN's in the CDB. If the new number is sending 7 you will need to add that 7 digit DN to one of your unused LDN slots and then the call should get answered. The other option is to trace the call when it hits the trunk and see how many digits the far end is sending...

Your exsisting network hardware should do. We have one system on a CISCO 4506 and some running on a Nortel 5520-48.

We have it running on 6 of our systems and the best part is we are using the AD (Active Directory) login ID's as our login accounts. When you go from one element to another, you will be logged in. The UCM is biggest issues you and your distributor are going to have. The security domain...

You may need to check to see if there is a firewall between you VPN point and the internal network. They could be blocking your ports. I am currenly on Vista Enterprise, OCS R2 and Cisco VPN with no issues. Windows Firewall is turned off since Symantech protection agent is running on the...

Your application is missing the string "Name (last first) : " while reading the values in during the loop. You need to put your statment waitfor "Name (last first) : " at the the end and then loop back to the top to read your new data. The following change should work. I also corrected...

OTM is licensed by TN's not by the number of sites. Each site will consume your number of TN's in the system. I do know that limit is 1,000 sites due to some limits of the SMP.mdb database. PS> I have a system running with 35 clients, 420 sites and 66,273 TN's in use. The standard...

Are you looking for Handset or speaker levels or are you looking for side tone levles?

I could be the on-line help file is not on the drive. If you have an Option11, you can do a dummy upgrade to restore the files. You need to have the current software version on the PCMCIA card to do this. Don't try this if you have never done it before or don't understand the installer tool...

Could you past in your Key 0 and the Key that has your DN on it. We need to see what you have programed.

If you are calling back the user and using your DN key, you will need to print you TN and see what the key has. If it has "KEY 2 SCR 1234 D", it will send out the information on KEY 0. I.e;CLID has NPA 201, NXX 555, and KEY 0 6925 0 2244, The call will show up as 201-555-6925, not...

If you are getting alot of them, you will need to get MPLR12018. Only for X11.24, and X11.25. TN information is not correct while sending information to CDR port.

Don't have your archives or backup running during the times of 3AM to 4:40AM. That is when CallPilot run the audits to remove expired messages and check for MMF errors. It will cause partial backups to full system crashes.

Go to LD 32 and do a CONV 100e and see what TN shows up. It may show a TRK or station. DISU TN and ENLU TN and see if AUD goes away. I would also do a CONV on 1994

Is it trying to forward to an external number? If so, check that CFXA is set and not CFXD. Jerry

Miran -> No MICB -> No MIPCD -> No OTM -> Yes, you need 2.1 to suuport the new memonics and media cards. ITG -> Must be IP lin 3.1. ITG cards now become Media Gatways for both trunk and phones Call Pilot -> No Symposium ->yes, depending of current version. 4.5 is OK SwitchView ->Maybe, check...

There are no problems upgrading for the software only. There are issues to watch out for if doing the VoIP. You need to make sure you IP network has QOS and that includes any WAN connects for offsite users trying to do VoIP. If you don't, your users will hunt you down. We where told by the...

You must provide you full NPA-NXX to the the far end. The mobile phone service providors are not accepting incomplete CLID. You need to update you NET_Data table in LD 15 to show you NPA and NXX. You may also need to update the CLID table too. If you are a call center, you are also...

The standard MAC(DIN8) to DB9 serial cable should work, if you connect to the front connecter. The backplane connector is a standard DB9 cable connection. The data rate is 9600,8,N,1 Flow control to NONE

There seems to be a problem with your music broadcast patch The patch is MPLR12088. The patch was to prevent crosstalk and call cutoff. You may need to contact you vendor or Nortel. I can't rember if the error is notice that it corrected the problem or the problem was not fixed. Jerry