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The way I have done this in the past is make a call to your cell phone on the phone you are trying to identify. Then go into LD 80 and type in: trac 0 xxxx (xxxx being the DN of the multiple appearance.) This should trace all the calls on all the phones with that DN, and the one on a call...

I have a system we just upgraded to 7.6, and the only issue we are having is this: 1. Attendant parks call (for example, on 201) 2. Parked call is not answered, and recalls to Attendant 3. When it comes back to attendant, Call Park DN (201) is not displayed on console (so she will know who...

I just was looking at the main site. I thought they were all set to 1 am but the main is midnight. Looks like I have a problem with one of the CC. When they swap this 1 PRI goes down. 7 others do not. I will swap out the CC and see what happens. Thanks for your help.

I have an Opt 11 Rls 5.0 with a TMDI tie PRI to the main site. Every night at midnight I get a DTA019 error, and every couple of nights I get a DTA019 followed by a DTA021 and the circuit dropping. At first I thought something in the routines was causing it, but the routines do not start until...

Here is one I have not run into before... Just installed a remote IP cabinet (100BaseF) off of an existing 2 cabinet 1000M RLS 3.0. I can get digital phones to work just fine, but 500 sets get no dial tone. In fact, they do not even stat as BUSY when the tech goes off hook. The card can ID...

I have a tech who needs to do an upgrade to a Norstar verson 1.1. I cannot find a copy of Norstar Manager release 2. The 3.5 will not work. Anyone got it? Thanks.

Does anyone have any other suggestions for this post. I am having the same problem. First time installing My Callpilot. All user classes OK. Just getting INVALID CREDENTIALS.

Thanks McGruff, but all the buttons are alright. I did check that also.

Good Afternoon All, I think I have run into this before, but I can't remember what I did to clear it. Even when the console has no calls in queue, the display still shows "CW: 1". When a call then comes in, it shows "CW: 2". It is as if the console always sees a call...

I am about to do a lot of reprogramming at a site where each set has it's own unique programming needs. I used to have a group of programming questionaires for each type of phone (3903,3904, etc.) that a user could list extensions, p/u groups, cpnd and all that. I am wondering if anyone would...

MICS with 4.1 Norstar with a NAM. Need x220 to forward to x221 after 3 rings on FNA and then roll back to x220 voicemail box if x221 does not answer. I am not a norstar tech, i am a meridian 1 tech and I can make it work there.

needhelp, set the dipswitches same as cmawbey said above (1 3 7 8 down) when you get to the part about commands, an easier way to accomplish the same thing is 1. type in ati4 (the screen will come back with a lot of info including the baud rate and settings for the modem. These come from the...

If you have all the Meridian docs, look in 553-3011-310 (Option 11c 1.5 Mb DTI/PRI) on page 51. It gives you a full explanation of what the yellow and red alarms are. (Even if you aren't using an option 11, the alarms are the same as on a large system.)

I've never tried it with a long distance number (I looked at your post and am assuming this is a LD number you are NCFW???) I just tried it in the switch I am working on today and it worked. However, the NCOS on my DID trunks and my LD TIE trunks is 0. My long distance at this site is...

I know why it's not supported. I was just giving info in case someone out there does not have a win2k or 98 machine on which to install the client. I have run into that situation.

I block it at my sites by using the NCOS on the sets. I set up an RLI in load 86 just for 1411 so it is easy to make changes. Set it up like this: >ld 86 ESN000 REQ NEW CUST 0 FEAT RLB RLI xx ENTR 0 LTER ROUT y TOD CNV EXP FRL z DMI 0 press enter for the rest of the prompts. xx is the...

From my experience, the 1.07 client will work on XP, but the Application Builder crashes. If you don't use the Application Builder to set up menus and such, the rest of the basic client runs fine. (I have had this client running on my XP system for over a year now. We still use our MerMail...

You could just go into LD 23 and make an acdn that NCFW to the outside number. Do it like this: REQ new TYPE acd CUST 0 ACDN xxxx MWC DSAC MAXP 1 enter until you come to this prompt: NCFW 9xxxxxxxxxx enter until the end of the prompts. The 9 above is your AC1. (whatever you dial to get an...

I don't have a lot of experience with the OTM telemanagement, but the one time I saw this problem on MAT I had the user backup some of his old call records and then purge them from the system. The problem was when the system gets full, the reports won't run. I found the procedures for this in...

I didn't mean a phantom. What I meant was to build a 500 set on an non existant card as if the card was there. The only down side is it uses up a software TN. If you have a lot of spare TN's in the software, that should work fine. Sorry to mislead.