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If they need to replace some 403 units, then this will be with 500v2, i.e. 6.0 I think it's better to have as much sites as possible at the same release. It's easier for you. I woud not think to much about the cost for the upgrade. It's really minimal.

Why SIP-Trunks? You have to invest in more bandwidth for Internet access, preferable with QoS. Not to forget things like redundancy and failover. This gives additional planning and implementation costs. It is far more likely to run into troubles, which will involve technicians from different...

I have a system with the same error. It's a IP500 with 5410 sets and just a few 5420 with EU24. No other known issue. But this is not one of the false errors in SSA, this is in Manager. I opened a ticked long ago...

HSM, I know all the other requirements. But the problem is what you describe with 'multiple instances are supported'. Do you mean multiple 3rd-Party CTI drivers installed on different machines pointing to the same IPO? This is not a problem. We need multiple instances of the 3rd-Party CTI...

OK, then we have two independend locations with there own systems. But, I forgot to say, that the second location is working on the same citrix servers. Do you think of installing the Estos server part on two differen servers and just the client on the citrix? This would work for each site. But...

Can it work? I shall use a 3rd-Party CTI suite (Estos 3.0) with a existing IP Office. No problem so far. But now they are about to open a new site with a second IPO (SCN). I know that, officially using AVAYA tools, it's not possible because the CTI driver must be installed on the same machine...

After so many posts and a lot of AVAYA bashing: Q3 Maintenance release will finally support the DBM32. I have it in the lab and it's working. But there is still no word about it from AVAYA...

It's a mythos that a dc/ad is not allowed for anything else. Although it is better to have all telephony services on a server where we are in god-mode, this does not say it's not supported. Have a look at TechTip 218. VM Pro is OK on a SBS 2k3. This is AD, DNS, DHCP, Exchange and a lot more.

VM PRO can run on a 2003 server, even if it is the AD. This will happen when it's installed on a 2k3 SBS, which is OK.

Only 6.0 will require a license which is $199. It needs some work to apply it. Since a lot has changed, the config need to be adjusted as well. But that's it. I would even recommend to also consider a hardware upgrade. Go for a IP500v2. This will make this upgrade work more valuable because...

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A new call will only go to a queue if there is at least one call active. As there is no member in the group, it would try the overflow group and voicemail. If none of this is available then it's just busy. So, nothing is wrong. 3.2(17) is now 4 years old. If you have a 406v2 then you should...

As HSM said, you can define QoS if you want. But it is ignored as soon as your packets leave the router. If you mark all voice traffic as EF and this would really work, then there would be no point in paying for expensive premium services. It can help, because if the voice packet leave the...

The ip-address alone or a dns name is enough. Just don't use another then the default port 389. The portal can only support 389, hence it is not necessary to specify it.

It's about login code and password. Not Voicemail password. If a IP-Phone wants to log in, it needs the extension number and the password. This is the one found in 'User | User'. If someone want's to hot-desk on this phone, he can use *36 / *35*extn*code# where this code is from 'User |...

Yes, they are looking for a predictive dialler. I will contact the one from Andy. Thanks! If there is an alternative, let me know.

No one knows anything? A standalone solution. Importing list and place calls. Something small for a company whit only a few people?

Just got a request from a customer. They want a solution for outbound dialing. As I understand it, it's about a campaign. Now, I don't know there business, nor there processes or what business software they use. The generic answer could be, he can use anything supporting TAPI. But I want to...

tecphonelady, Do the phones work or not? If not, then there is another problem, but when the IPO is the dhcp server, you just need to set the file server to the flashcard. The message you see in the footer in manager is normal. It just tells you that there is a device asking for bootp/dhcp but...

So you have a 406v2 and IP400 BRI or PRI modules, I suppose. This means that mobile twinning is not supported. At least not more than the double call variant we had since 3.2