I have a new Hunt Group set up in my IP Office Manager 3.2(17). The type is "Most Idle".
This group currently only has membership of one, queuing is turned on, and the associated group/queuing is set up in Voicemail Pro. What I want to happen is if this one person is on a call, for additional callers to be put into a queue.
During my testing, if I call in and this lone hunt group member is logged in but does not answer the call, I would expect the call to be put in queue. Instead, it goes to voicemail, which is enabled. Is my thinking correct here on what should be happening? How do I get calls to go to a queue?
This group currently only has membership of one, queuing is turned on, and the associated group/queuing is set up in Voicemail Pro. What I want to happen is if this one person is on a call, for additional callers to be put into a queue.
During my testing, if I call in and this lone hunt group member is logged in but does not answer the call, I would expect the call to be put in queue. Instead, it goes to voicemail, which is enabled. Is my thinking correct here on what should be happening? How do I get calls to go to a queue?