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Just in case someone else runs into this, I think it was the combination that caused the problem. Between upgrading to CM 10.2 and firmware 4.1.3. This caused the sets to not be able to directly pick up the handset and answer the calls. While working another issue with our technical support...

Latest, greatest as far as I know. 4.1.3.0.6. They were (Before the upgrade to the newer utility servers) on 3.? running on CM 7 or 8. When is the last time you helped someone, just because you were able to? For the best response to a question, read faq690-6594

Hi guys. Well it didn't take long to get back into the thick of things.. This system I walked into is a recently upgraded CM 7 or 8 to 10.2 system. All SIP endpoints. But its also had its challenges. One would be something that I'm looking into now. We have all J139 or J169 terminals. It...

Thanks for the replies. I know in our case, the Avaya "Restructuring" lead us to going to a complete Cisco overhaul. 5 plus Millions of dollars and never had more than about 1000 stations working. End of life and the upgrades that goes with it was going to be a major killer... About the time I...

Thought I would check in with the group. Been a while since I have worked on anything branded Avaya. My shop was going to Cisco CUCM with Unity when I left. I retired after 40 years, got bored and took another telecom engineer job. Walked into a pretty nice system. Looking at the boards, I...

You may want to post this in the IP Office forum. When is the last time you helped someone, just because you were able to? For the best response to a question, read faq690-6594

I have around 1000 boxes on Unity now that are setup about 50/50. Half of the users migrated off on Intuity (these are not setup to use LDAP).These just have the light that comes on and off. These you can use as a generic box. The other half are users with Unified messaging accounts that are...

Change feature access-codes " Transfer to Voice Mail Access Code: #6 The user user dials transfer #6 transfer and the call is placed in the called parties voicemail box. When is the last time you helped someone, just because you were able to? For the best response to a question, read...

Try an autodial button as one the sets buttons. Not sure if it will work but you can try it. . When is the last time you helped someone, just because you were able to? For the best response to a question, read faq690-6594

Actually the easiest way i see is using a coverage path with just the inside settings. Then use next path for just inside calls. When is the last time you helped someone, just because you were able to? For the best response to a question, read faq690-6594

Unless you have CMS running with you system you will need to do weekly BCMS split or Agent reports. list bcms agent 33301 BCMS AGENT REPORT Switch Name: Date: 8:40 am FRI AUG 30, 2019 Agent: 33301 Agent Name: POISON...

I add this to the last few steps of all of mine. Pretty much makes them do something.. 08 wait-time 5 secs hearing music 09 goto step 1 if unconditionally 10 stop 11 When is the last time you helped someone, just...

This should look like " collect 1 digits after announcement 30027 for none " It works without the wait.. When is the last time you helped someone, just because you were able to? For the best response to a question, read faq690-6594

All the sets the guys mentioned are rock solid. Personally we use the 9408's. Their really nice as they also train our users on how to use the 9608 sets. I place behind my remote gateways at our clinic stites. So the users are familiar on the how to's od using the sets when they start. When is...

Why not just build a hunt group and have unanswered calls go to the hunt groups voicemail box. When is the last time you helped someone, just because you were able to? For the best response to a question, read faq690-6594

This guy may be able to help. He rebuilt mine better than it was new.. Carousel 1-800-401-0760 Jon-Paul Mastrobuono When is the last time you helped someone, just because you were able to? For the best response to a question, read faq690-6594

The VDN way is usually how I do this. Your program it something like goto step 1 if ani = 318xxxxxxx Being the person getting the calls doesn't want to get another number, you can setup a coverage path using SAC and the trigger. Setup next linkage to another...

You can do it the way you are trying to do. Just make SAC n on the first path. Then everything else N but SAC on the second path. So call comes in. Users hits SAC call follows second path to wherever you like. Announcement board. Prayer hotline (I have several pointing to that here) When...

I have seen this about 5 times this morning and expecting an email from my BP anytime now. From what I'm hearing they are calling this "restructuring". But I'm sure this will open more doors to the Cisco guys. I hate to see it. When is the last time you helped someone, just because you were...

Ch inc tr ? should get you there.. When is the last time you helped someone, just because you were able to? For the best response to a question, read faq690-6594