IPO analog incoming Prealerting issue

[MohamedSami]

Hi guys! There's a weird behavior in our Receptionist phone. We are using J179 and IPO 11. Here's the scenario:

When there's an incoming call it always ring 2 times then drop and then it will ring again for 2 times. When I look at the SSA it shows. Prealerting > Incoming Alert with customer number then > Idle > Prealerting > Incoming Alert with external number instead of customer number as long as the receptionist answered. But it the caller side it's continuous ringing. We have analogue lines.

 

[mikeydidit]

You may want to post this in the IP Office forum.


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