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  1. wspence

    Selecting a specific line to dial out.

    Also, if worried about taking away a line 1 from being able to be dialed out on from the ARS, put it in its own ARS table. Program your primary ARS tables Alternate route time to off, Alternate route Line 1 ARS table, then it will hit line 1 if primary ARS is busy. Those fields are found at the...
  2. wspence

    Selecting a specific line to dial out.

    sorry, fatfingered *98/Dial/*98/ line 1's outgoing group
  3. wspence

    Selecting a specific line to dial out.

    You can put Line 1 in a different Outgoing Line group, make a short code *98/Dial*98? line 1's outgoing group.
  4. wspence

    IPO 500 10.0 SSA Resolved Address: 0.0.0.0

    Not sure why your IPO cannot talk to the DNS. My SIP provider had to provide me with a static address. When I used the one that my IPO had previously resolved to, my trunks would be out of service. They provided me with a completely different static address. Did you try a new DNS server in...
  5. wspence

    IPO 500 10.0 SSA Resolved Address: 0.0.0.0

    Yes Wallysworld, I too have the problem on my office IPO. My DNS resolution breaks in the IPO as indicated in Monitor with the DNS filter on. If internet is lost while DNS is broken, I get the 0.0.0.0 for resolved address on the SIP trunk. My first "make it work" because it is our production...
  6. wspence

    Receptionnist Sofconsole HELL 9.1.4

    BTW, derfloh's patch also fixes Group Status in the directory showing Out Of Service and only one Group Member.
  7. wspence

    Strange Problem

    I have seen one ETR card take down the entire system. Try backing out all 3 ETR cards, then plug one card and one card only to see if this is the same for you.
  8. wspence

    Accidental 911 dialing

    If you remove the 9N and you remove the 11 code in the table, you remove the ability to dial 911 altogether unless you build another 911 shortcode. Have the customer give you a letter in writing that they want you to remove 911, 95% usually say keep it and they address the real problem of a user...
  9. wspence

    Avaya IPO Voice Mail transfer button like on old Nortel MICS

    Actually the answer to your question, no you cannot program the Transfer on the soft key, you have to move the Transfer to one of the other keys and label it on the paper label. The button and shortcode Westi explained is replaces the Feature 986 they had before with the Norstar.
  10. wspence

    Avaya IPO Voice Mail transfer button like on old Nortel MICS

    It works exactly as Westi explained. I had to do it earlier today for a Nortel converted customer to give them their "Mailbox Transfer" button back.
  11. wspence

    App Server/UMS/Exchange 2013

    We had a 9.03 IP 500V2 with App Server correctly lighting and extinguishing msg lights on phones from either the phone or email listening to the audio file. We had UMS on Exchange 2010 with a windows PC as the MAPI proxy per the Avaya documentation. The customer had other issues with the...
  12. wspence

    IP Office 500V2 IP Routing

    http://bit.ly/Z1SfxO
  13. wspence

    GMX Settings

    I've been using 74.208.5.30 for quite some time. Have never tried the two you have listed.
  14. wspence

    IPO Manager on MAC

    I also, as crumthwacket, operate manager through VM Ware on a Macbook Pro. Even run the Anywhere demo with my mac. It impresses the IT group when a telephone guy can run the demo "swiping" through Mac and Windows on one machine, OneX chatting or call controlling from the OS's, with Linux running...
  15. wspence

    IPO Voicemail

    You are missing a space between cd and /. Should be cd / instead if cd/.
  16. wspence

    Testing TTRs

    If you have Voicemail Pro, make a test module. Make a Menu, add a Touchtone 123456789*0#, advance that to another point that says you were successful, time out back to the original to repeat if desired or give yourself the option to return and try again or disconnect . Also on your first Menu...
  17. wspence

    Unable to answer transferred calls

    Most all 8.1 basic had some sort of bug. Take it to 8.1 (81), I have not seen any bugs on it yet, although very few of my very few Basic clients do not transfer either.
  18. wspence

    Upgrade 5.0 to 9.0

    Thanks Tipeter, I screwed that one up!
  19. wspence

    Upgrade 5.0 to 9.0

    My IPO is 5.0, I am attempting to take it to 8.0, which is the first step in upgrading to 9.0, according to Tech Bulletin 160. I can connect to the 5.0 and even reboot from manager, just grayed out on the upgrade wizard and I cannot select the unit on Upgarde Wizard only.
  20. wspence

    Upgrade 5.0 to 9.0

    IP500v1 R5.0(26). R9.0 upgrade Large, shows Valid on the system. Manager 10.(66) installed. Upgrade wizard, the system is grayed out and cannot be selected. Tech Bulletin 160 says 7.0 and earlier first step 8.0, second step 9.0. Do I need to do three steps 7.0, 8.0, 9.0?

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