Strange Problem 1

[Hunnicut]

First off, sorry if this is the wrong place or been answered. Also forgive me as I am a Computer Tech taking care of phone systems, so sometimes I ask stupid questions.

I have an office of 12 phone's, old Logitech partner 18 Phone's connecting to a Base card on an Avaya IP Office 500 V2 running Partner Basic. The Cards are ETR base cards with two of them connecting to 4 Pots lines each. The rest of the ports service the phone's.

My problem is we had a power hit in that office. I know because I had to fix the server that took a small hit, UPS/Surge suppressor didn't do jack. Anyway, the phone's don't work, no lights, no dial tone, nothing.

I connected to the system with Manager and all looks to be OK. I shut down the system and re-seated all the cards, nothing. I connected the pots lines to an old land line phone and that was OK. So I know my lines in are OK. I tried connecting the Analog line phone to one of the workstations and got nothing, but I am not sure if that would worked anyway. So I reconnect the pots lines to the system and make a call while I have Status open, I see the call come in and I see the system send the call to the Answer group (which happens to be all 12 phones). Nothing rings in the office.

So at this point I don't know if I have 12 dead phone or 3 dead ETR Cards.

What do you think?

 

[intrigrant]

That is hard to tell, does the orange light flashes on the ETR cards?
When a phone is connected does the LED corresponding to that phone light up?
Use sysmonitor to see if it detects when a phone is disconnected and reconnected.
Still it may be the cards or the phones, the only way to know for sure is to replace a card with a new one, if problem persists then the phones are dead.

 

[Hunnicut]

No lights as far as the phone's go. I have 3 of these cards (two with daughter cards for Analog trunks). I did order a card and it will be overnight(ed). So, we will see, if that's it I am good, otherwise return card and order phones!

At least you confirmed that I am on the right track and not going crazy (not that I am not there already).

Thanks for the reply!!! Really appreciate it.

 

[Telecomboy]

I know I responded to your question in the other forum, but again I highly doubt that 12 Partner phones all went bad. The likelihood that the issue is the ETR card is very high.

 

[Hunnicut]

I would agree with that, Little training and high expectations. Thanks man! I'll let you know what I find this weekend!

 

[wspence]

I have seen one ETR card take down the entire system. Try backing out all 3 ETR cards, then plug one card and one card only to see if this is the same for you.

 

[Hunnicut]

Well wspence you will be happy to know that you were right, It was one ETR card that took it all out. I replaced the fault one and the two good ones that made it. The system is 100% up and running.

Also wanted to thank Telecomboy and intrigrant.

The case is closed!