libertyinstaller
Technical User
On an Avaya IP Office 500 V2 R9 4-TCM 8s and 2 ATA in (Daughter slots of) BD1 and BD2 Telephones are 30 T-7316 E series
I have a office full of 60+ years women and what they say "Goes". There are 18 exactly, plus 8 others between 25 and 59, the 8 "younger" users are having no problem. But the senior staff is having a hard adapting to the new way of transferring to a persons voice mailbox (VMC + the pound sign and extension).
They are asking for a simply transfer button like they had on their old Nortel MICS 7.1 system.
My question is; can I put the word "Transfer" on soft button 3 and program it to transfer calls to a VM Box? Without any extra steps! If I can do this without inserting the word "transfer" on soft button 3 let me know as well as I am sure I can convey it to the staff.
Oh, and not to offend anyone; I'm almost 60 and I'm Avaya certified. I have also spoken with the folks in Avon Lake, Ohio (Avaya certified techs know who I'm speaking about) without success.
I have a office full of 60+ years women and what they say "Goes". There are 18 exactly, plus 8 others between 25 and 59, the 8 "younger" users are having no problem. But the senior staff is having a hard adapting to the new way of transferring to a persons voice mailbox (VMC + the pound sign and extension).
They are asking for a simply transfer button like they had on their old Nortel MICS 7.1 system.
My question is; can I put the word "Transfer" on soft button 3 and program it to transfer calls to a VM Box? Without any extra steps! If I can do this without inserting the word "transfer" on soft button 3 let me know as well as I am sure I can convey it to the staff.
Oh, and not to offend anyone; I'm almost 60 and I'm Avaya certified. I have also spoken with the folks in Avon Lake, Ohio (Avaya certified techs know who I'm speaking about) without success.