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Easiest way I found is just add those 2 area codes as SPN's like KC said, that's what I did and even left the NXX's. We could actually dial either way for about the first month or so then eventually when we dialed just the 7 digit's we got a recording saying we need the area code.

It will reject it with the error of something like exceeding the limit.

I would check for updates first see if that corrects the issue.

Are you trying to program them with feature buttons as in the UCx features such as *xx? I ask because I'm trying the same thing and so far having no luck. I think you have to make a change to the file of the phone itself. I've been where getsomesun1 suggested but all I can do there was add...

did you try to add it as an MCR?

make sure ALLOW REDIRECT is turned on. also you need 4.1 or higher software

Or put a DNB button on their phone.

Do you have a voicemail? If so make it the only ext for the service.

First thing is make sure you do a Back Up of both systems. Do you have a maintenance contract with anyone? If so I would get them involved. Look over the 2 sites below they have a lot of useful information and easy to use guides. Also check the FAQ's on this site. http://pbxbook.com/...

You changed the main DN (B1), I would also change the B2 DN on these I know it effects the way voice mail acts.

If you see it in programming then this cabinet also has a PRI keycode in it. You should be good to go.

Found this in PSN004555u. "...the newer Avaya Branded T7406E phones will only wakeup, if you press the 2,5,8 or Feature Keys. The telephone firmware has not changed between the Nortel Branded and the Avaya Branded telephones." According to the PSN no firmware changes only the AVAYA on the...

Anyone ever find out if there is an issue with a batch of T7406E phones going to sleep and not waking up. I've had 3 now and the only way to wake them up is by resetting the battery. All 3 are Avaya branded I thought there was an issue but I cannot find any bulletin on it.

As curly said make them verify because 4ess is actually a type of switch that can run either. But if they're saying PROTOCOL of 4ess then odds are they're talking PRI and probably coming out of a soft switch. If that's the case then they should also be able to provide NI2.

Line Pools are your problem it sounds like line 1 is in a Pool all by itself. You should find that under Line programming.

The 4ESS they are referring to is the protocol they will use for the PRI but it’s the older standard of NI1, most PRI’s are NI2 now and for the AT&T switches that started with the 5ESS switch. I would ask for NI2 from your provider they should be able to give you that. As far as the upgrade...

You need to either take the lines off or make them appear only on the 2 phones you don't want to ring.

Does the UCX support SLA (shared line appearance) or BLA (bridged line appearance) for SIP sets?

Thanks firebird I did see those bulletins, the card I have is the newer BA version. These were supposed to have all the issues corrected. I was able to test it without actually loading the software. What I did was try the card as is right out of the box and as I suspected with no software loaded...

No I have an CS1000 in the lab I could use but according to the book I need to install the software onto the card. "ATTENTION: Before continuing with this procedure, you must reinstall the software from Compact Flash." I was just hoping for some kind of test without having to load the software...