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I thought I could just connect to the Call Pilot via my laptop, set the DN length, enter the names, build the CCR tree and then have my entry level tech cross connect it on site. CurlyCord says no and RikRodgers sounds like a yes? Which one?

I have a call pilot coming in that I want to program ahead of time and then drive it out to the customer and install it to their existing MICS phone system that recently had their NAM crash. Do I need to have the Call Pilot connected to a phone system in order for me to program it through my...

Thanks for the reply. I've looked up the error codes, but I was wondering if anyone has any idea of what action to take. Disable/enable the card? Replace? Etc? I am the local support group.

I'm getting this error code: 75 40 45 and AT&T says that it is a problem with the internal CSU in the DTI. It is a standard T1 and not PRI. The T1 is new and works ok, but I'm getting 75 40 45 on the reception phone. Any of your thoughts would help!

What is the latest release of Win SPM? And where is a good place to get it? Thanks in advance?

What has really got me going is that while at that same customer I removed and added mailboxes to other extensions with no problems as part of my service call, after I had problems with mailbox 113? I can freely add, delete or change any mailbox in the system except 113? How do I know if i...

there is no conflict with mailbox 113. Because a new employee was taking over ext 113 I deleleted mailbox 113 and then immediately went to rebuild it. I've done this exact same thing a thousand times, but for some reason this time mailbox 113 is locked. I would move this person but their ext...

I have a customer with an MICS and an 8 port NAM. Today I went to delete mailbox 113 and rebuild it for a new employee. However, now when I try to rebuild the mailbox it prompts for the usual, mailbox, subscriber, ext, and then when i enter a class of service the display reads "cannot continue"...

I've been installing and servicing MICS for years and feel that it is time to become a pro on the BCM. I don't really care if I become "certified" or not, I just want to become as confident on the BCM as I am on the MICS. Does anyone have any ideas of where to the best place is to get trained?

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Were is the best place to get Norstar BCM, Avaya G350 or Avaya IP Office phone system training. In the past I've taken the traditional training route by going to Avaya direct for training and gone to independent distributors for training that was great too. By and large I've felt that the...

I tested each channel and channel 18 is not in service when I try to use the line. The system picks up the line but I never hear a dial tone and then the system reads "not in service." I don't know if this info helps?

I have a customer with an MICS with a T1 card and a six port combo card. The system worked fine for the first year and a half but recently the error code 263-218 through event code 263-210 is showing up. The real problem is that lines 24 to 10 are freezing up (not all at once but progressively...

Thanks a lot, i figured it was the card, thanks for telling that for sure. I called the distributor and they forgot to ship the license card.

I'm installing a Partner Messaging R7, which is installed in a 5 slot carrier with a Partner ACS R3. When I dial intercom 777 the Msg unit answers and states that it is in test mode? It says welcome etc and then enter the touch tone promts to test and later asks for a voice test too? I cannot...

this error has been occuring for about two weeks with no interuption in T1 service. What steps should I take?

This has been happening a few times per day for about two weeks now if that helps?

I have an error code reading Error 75 on the receptionist phone. Does anyone have an idea of what the means and how to resolve that issue? Thanks in advance all!

how and what cards provide the DTMF receivers? They are using two T1s and service fiber combo cards?

I have a MICS 0x32 with 5.0 xc software running two digital (non pri T1s) T1 lines. I'm getting alarm codes 63-0213 and 63-0210 and 63-0211. I had the T1 provider come out and check their T1s and they said everything is OK. I was thinking it was their problem because they lost two T1 lines...