wannabenorteltech
Technical User
I have a customer with an MICS and an 8 port NAM. Today I went to delete mailbox 113 and rebuild it for a new employee. However, now when I try to rebuild the mailbox it prompts for the usual, mailbox, subscriber, ext, and then when i enter a class of service the display reads "cannot continue" and kicks me of programming all together.
I've tried to delete mailbox 113 but mailbox 113 doesn't exist, i've tried to change mailbox 113, but mailbox doesn't exist and I've tried to build a new one.
For a temp fix I built mailbox 213 for ext 113 but the receptionist (she covers 100 plus phones) is already having a hard time remembering that she cannot VMT to 113. Not to mention the AA transfering to 113 or the back up receptionists. This is a huge problem for me already because this is the president's assistant so most of the calls to ext 113 are actually for the president.
The problem is with mailbox 113 because I can't assign it any other ext either and I've powered down the system too. Also, I have a hunch that maybe the customer may have been playing around with the mailbox before calling me out. If they set it up as an information mailbox would that have any effect? Or could I simply delelete the box and rebuild it?
Please help!
I've tried to delete mailbox 113 but mailbox 113 doesn't exist, i've tried to change mailbox 113, but mailbox doesn't exist and I've tried to build a new one.
For a temp fix I built mailbox 213 for ext 113 but the receptionist (she covers 100 plus phones) is already having a hard time remembering that she cannot VMT to 113. Not to mention the AA transfering to 113 or the back up receptionists. This is a huge problem for me already because this is the president's assistant so most of the calls to ext 113 are actually for the president.
The problem is with mailbox 113 because I can't assign it any other ext either and I've powered down the system too. Also, I have a hunch that maybe the customer may have been playing around with the mailbox before calling me out. If they set it up as an information mailbox would that have any effect? Or could I simply delelete the box and rebuild it?
Please help!