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Yes, EAS was purchsed for both the switch & CMS server. From your answer, I'm assuming that I need to make the needed changes directly from the CMS server?

We've just upgrade from basic call ceter to EAS. I'm getting an error that the ACD link is down. I've busy & released the MIS and the processor channel/link. Is there something I'm missing? Thanks In Advance.

Beautiful phoneguy55, that's exactly what I needed. Here's your star, thanks.

Morning all, does anyone have a good recommendation for a Plantronics wireless model that plays nice with 6416's & 6424's? I have the latest catalog, and I've searched the forum, but the model that everyone uses has been discontinued. Thanks in advance.

I'm searching for the procedure to upgrade the firmware of media module on a G350 without a 8300. I've searched the documentation, but can't seem to find it anywhere. Does anyone know where I could find it? Thanks In Advance.

winter71, I'm struggling with this as well, please post your example.

Don't an 8300 in this one, I'll look at the firmware, thanks.

I'm using a MM711AP at one of our clinical locations as a trunk card. For the past 2-3 days, the users have been complaining that calls are dropping as soon as they pickup the call. As anyone had any troubles with this circuit pack being used as a trunk card? Thanks In Advance.

try 'disp data' or 'list data'

Thanks for the tip I'll give it a try...

CBB, how did you determine it was the call classifier? I've got three installed.

PhoneTeck, what are the udp codes for your other switches? As Zen216 stated, you'll need to use aar. If you could post the setup, we could probably steer you in the right direction.

Thanks for the replies, but I already have it set to rtp-payload. Anywhere else to look?

Morning all, I've an S8500 in ESS mode at our new coporate location, which uses the Audix at our main location, an S8710. At the 8500 locale, users are having issues logging into their mailboxes, some having to enter the password very slowly to ensure that the dtmf is received correctly. I've...

Let me be more specific, I'd like to use it to extend my network to provide better coverage throughout my home.

Thanks for the quick reply, at least I won't have that to worry about any more...not for a while anyway....

Hello all, if someone could enlighten me please, I'm preparing to upgrade to EAS. And my question is when I have agents logged into multiple splits, will each agent logged into each split count against my license total? Thanks in advance.

Can a WRK54G be configured as an access point?

Sorry for so long with an update, but it turned out that the CF card was bad, and after a lengthy trail & error learning experience in backing up & transferring the IOS, I had another CF card which I loaded the IOS on, and all was well. I really appreciate everyones reponses and assistance.

I've tried that as well, same results....