Tek-Tips is the largest IT community on the Internet today!

Members share and learn making Tek-Tips Forums the best source of peer-reviewed technical information on the Internet!

Register Log in
  • Congratulations TouchToneTommy on being selected by the Tek-Tips community for having the most helpful posts in the forums last week. Way to Go!

EAS Upgrade

Status
Not open for further replies.
PhoneTechMan

PhoneTechMan

Programmer
Jun 4, 2002
501
US
We've just upgrade from basic call ceter to EAS. I'm getting an error that the ACD link is down. I've busy & released the MIS and the processor channel/link. Is there something I'm missing? Thanks In Advance.
 
Sort by date Sort by votes
Did you purchase EAS on the CMS server (cmssvc, option 1). Is your switch configured on the CMS server with EAS active (cmssvc, switch info).

Kevin
 
Upvote 0 Downvote
Yes, EAS was purchsed for both the switch & CMS server. From your answer, I'm assuming that I need to make the needed changes directly from the CMS server?
 
Upvote 0 Downvote
Correct. Login to the CMS as root. Type 'cmssvc'. Select the option to turn off CMS. Type 'cmssvc'. Select the option for Switch Setup'. Edit your options. Type 'cmssvc' and turn the CMS back on.

Kevin
 
Upvote 0 Downvote
Status
Not open for further replies.

Similar threads

JustinMB
  • Locked
  • Question
Need old FW for 9611G or need to bypass minimum FW requirements on upgrade.
Replies
0
Views
190
JustinMB
JustinMB
Stinney
  • Locked
  • Question
Avaya CMS R20 upgrade from R19 - Current R19 using R18 ECH schema
Replies
0
Views
175
Stinney
Stinney
nortavaya
  • Locked
  • Question
CMS upgrade from R18 to R20
Replies
0
Views
198
nortavaya
nortavaya
lopes1211
  • Locked
  • Question
IXM R11 upgrade
Replies
2
Views
117
avayaguy23
avayaguy23
Tre0307
  • Locked
  • Question
Hello NEED some help with an upgrade from CM 5.2 to R10
Replies
0
Views
107
Tre0307
Tre0307

Part and Inventory Search

Sponsor

Back
Top