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  1. nhphoneguy

    OLD NT SL-1 sets, history question

    without seeing the bottom, those may have been for an SL-100
  2. nhphoneguy

    OLD NT SL-1 sets, history question

    I have a 1309. Digital display, handsfree built in, wired/programmed like a QSU61. Still working.
  3. nhphoneguy

    how can i bridge callers on my 1140 set....embarrassing stupid ?

    You can also use call join. Put the initial call on hold, use another dn to call the other party. You can go back and forth between the 2, and when you are ready to conference the other party, just press conference and press the other dn key.
  4. nhphoneguy

    Call Pilot- MWI keeps turning on

    sorry, it's late and I'm being stupid....
  5. nhphoneguy

    Call Pilot- MWI keeps turning on

    Try doing an advanced search for MWI DN for the ext that keeps lighting. It's probably another mailbox lighting your light.
  6. nhphoneguy

    UPGRADE PUSH

    considering that 5.0, 5.5, 6.0, 7.0 and now 7.5 are out, how do you feel about being unsupported? Support for 6.o should go to 2015. (sale just ended). Just sayin....considering you are a hospital.
  7. nhphoneguy

    Analogue calls cut-off by incoming fax call.

    When did the problem start? If it's new, something must have changed. Is this possibly a trunk side issue? You don't use 66 blocks do you? I once had to fly out to CA for a serious "switch problem" Turned out the 66 blocks were not split blocks....
  8. nhphoneguy

    Carrier Remote - t1 latency

    Hi John- did you reply to the wrong post?
  9. nhphoneguy

    Carrier Remote - t1 latency

    does anyone know a way around the latency restrictions on a carrier remote? It comes up fine when the tested latency on the DS1 circuit is under 45 ms, but when the latency changes to 52 ms due to the carrier topology changing, the XPEC can not be enabled. Wondering if there is a patch for this?
  10. nhphoneguy

    Upgrading CC6 to CC7

    We've gone from CC6 to 7 to 8. No real issues that have not been resolved. The big jump from 6-7 changes the database from Sybase to Cache, so if you have queries going directly to the database, you will have to recreate them. The canned reports all work just fine. Contact center really does not...
  11. nhphoneguy

    CallPilot messages reappear after deletion

    instead of deleting the message and hanging up, try dialing 83 when done deleting. I've seen this when users come in remotely.
  12. nhphoneguy

    REPLACED MMP40

    I may be way off base here, but are you sure aml monitoring didn't get turned on somehow? See the commands in Overlay 48
  13. nhphoneguy

    HOW MANY ON HOLD?

    Depends on whether or not you are using broadcast music. (see BDCT prompt in RDB). Broadcast is licensed, you can see what's used/left when you load overlay 14. If not, you can add another trunk (bridged to the original source) and assign it to another added conf pack, assuming this is not a MG...
  14. nhphoneguy

    TM 3.2 to 4.0 upgrade

    The log window opens, it retrieves the system info, but does not update the data. (compare only is not checked)
  15. nhphoneguy

    TM 3.2 to 4.0 upgrade

    After upgrading our multi site TM from 3.2 to 4.0, all of the switch types changed in TM to 1000S, you cannot change them back, nor will it allow you to select release 6. You can add a new site correctly, but I would rather not have to re-enter everything and loose a years worth of traffic. Any...
  16. nhphoneguy

    CATASTROPHIC RECOVERY

    bring up the switch first, then call pilot, then CCMS and CCMA.
  17. nhphoneguy

    Carrier Remote- 3905 phone issue

    I sometimes wish I could delete/edit my posts. I just re-read the part about 3904's working. sorry about the above. Assuming you have a headset or a handset plugged in the to headset port, otherwise the phone won't work. Are the carrier remote cards on all 3 remotes the same vintages? Can you...
  18. nhphoneguy

    Carrier Remote- 3905 phone issue

    The last 3 channels on each t1 are timing and signaling. So if any of the t's are up, you dial pad and keys will work. But if the order is scrambled you won't get the audio. Try going off hook on a set, then listening on ch1 of each t1. Most likely you are going to here the dial tone on...
  19. nhphoneguy

    Cannot configure Intercom

    The syntax should be similar to Key 04 DIG 10 2 V. Make sure the group isn't full. Not sure if you can only put it on keys 0-5 without an add on module?
  20. nhphoneguy

    Replacing dual port DTI/PRI cards

    Also, if you have a dch daughter board, disable the MSDL in 96 first. I have seen this cause an init if the card is just yanked out.

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