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Thank you, everybody. This really helped us.

We have noticed this issue as well. It seems since Avaya Workplace 3.29 came out along with IOS release 16, we have received many complaints from iPhone issues about users having issues with Workplace. Workplace for Android and Windows is working fine.

Is remote worker enabled for the user?

We have experienced this issue as well for iOS users, even with APN setup. This just resolved on its own for us today (or more likely by another behind the scenes iOS update or application update).

Giving out a lot of stars. Hope everyone makes it through this week.

Always use FQDN. Make sure your SIP domain name and SIP registrar FQDN in your IP Office LAN configuration also match the FQDN you use for the overwrite value in ASBCE topology hiding. Then confirm your split DNS is setup. In-house DNS should resolve your FQDN to your internal IP address...

A few things here : 1) Make sure you are using g711 codec for WebRTC. 2) Which version of Chrome are you using? Chrome release 87 and up no longer support TLS 1.0, and some releases of IP Office have not accommodated for this. I can confirm this issue is resolved in R11.1 SP2 and WebRTC is...

We have run into this exact problem with Windstream SIP as well. Just occurred within the last week after having no issues for 3+ years. We have a support request open with Windstream for our affected customers. ---- No audio path on all calls to Primary Voice mail via SIP trunks IP Office SE...

Anyone else run into this when trying to use One-X Mobile on Server Edition R11.1 SP 2 ? One-x previously worked on R11.1 SP 1. All of our users are on IX Workplace, so it is not a big deal, but just wondering if this is the end of the line for One-X Mobile / Communicator ?

Add a NoUser Source Number DISABLE_DIRECT_MEDIA .

Update on this: Tier 4 just gave me CP_MediaManager11.1.119-1. The read me is below: Fix for IPOFFICE-162282 Calls cannot be replayed in Media Manager in 11.1.0.1.0 Base Build: 11.1.0.1.0 CP version provided: 11.1.0.1.19 build 1 Installation Instructions: a) Pre Upgrade (logs backup and...

We have a support ticket open with Avaya and this has been pushed up to Tier 4. Currently, the developement team is looking into it. What we have found with recordings on R11.1 GA and R11.1 SP1: * On a Windows desktop (both Win 7 and Win 10), we cannot play any recordings in web manager or...

Anyone else come across this? We are running Avaya IX Workplace 3.9.1 for Windows with IP Office Server Edition R11.1 in our dev environment (virtualized) and occasionally will come across some users having DTMF issues with Windows 10, other users with Windows 10 will be fine. Avaya IX Workplace...

This issue appears to be resolved in R11.0.4.4.

We've come across an odd issue where we cannot add or delete bridged appearances via web manager for IP Office 500 v2 on R11.0.4.3. All other changes can be made and we can add/delete bridged appearances using the manager software. We haven't experienced this issue in web manager on IP Office...

We had the same issue with iPhone not taking calls on lock screen, too. To remedy, check your 46xxsettings.txt file. You should have the following parameters: # K1XXAUTOGENERATEDSETTINGS SET AUDIO_DEVICE_CALL_CONTROL_ENABLED 1 # EQNXAUTOGENERATEDSETTINGS SET AUDIO_DEVICE_CALL_CONTROL_ENABLED 1...

The domain name resolves to your IP Office IP address, right?

Make sure the extension type is SIP if you are using softphone licenses. If using a power user license, the extension type can be h323.

Good catch, Albus. Callkit wasn't implemented. With it enabled, all is working great now. Thank you! Full Disclosure, I am really fuzzy with iOS. @Aldridge - Your domain is registered in accounts.zang.io? And that domain is set under System > Avaya Cloud Services > Zang Domain? Also the API...

Anybody else having an issue answering calls with Avaya IX Workplace on Apple IPhone when the phone is locked? To answer the call, users need to unlock the phone first. We haven't come across this problem on Android. Apple IOS software version is 13.4.1 and the IX Workplace version is 3.8.4. IP...