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Did you by chance upgrade them to 9.1 in the process of replacing the SD card? The on boarding section moved in 9.1 web management.

Is this on a UC Mod?

After a Java upgrade it removes the javaw.exe from the following directory on your computer/server: C:\Windows\SysWOW64 The new directory is located here: C:\Program Files (x86)\Java\jre1.8.0_51\bin\javaw.exe Copy the javaw.exe and paste it in C:\Windows\SysWOW64 Now you have a working SSA...

Is it just one user? Try deleting them, save, and recreate. I've had that fix funny MWI lights before.

Hate to suggest the basics, but are they a member of a hunt group and have that HG in their source number field?

I don't know of a way to recover it, but you can connect to the serial port and reset the password to default.

Heres a fix for it. 1. Locate your javaw.exe. In my case it is in C:\Windows\SysWOW64. In Java 1.8 it goes to C:\Program Files\Java\jre1.8.xx\bin by default. 2. Right click and create a shortcut to javaw.exe 3. Right click your shortcut and go to Properties 4. In the Target field, enter...

PRIs are usually delivered as a copper circuit. What happens when lightning strikes that pole? Regardless of the fact that its a digital signal, it travels over the copper line and straight into your IPO. Always, always, always use line protection and ground your systems properly.

The 500V1 units had power supply issues. Your best bet is to replace the whole cabinet since I don't think the PSUs were ever sold separately. Probably better off upgrading it to a V2.

Can't say that I've seen that issue before. If its a new DS16 I'd get it swapped and see if the problem persists. Also, +1 to everyone saying to avoid Basic like the plague.

Gmail works great. 1. Create a Gmail account 2. Go into your Gmail account settings and enable the option to 'Use less secure apps' 3. In Manager go to SMTP settings. Enter the following: Server Address: smtp.gmail.com Port: 587 Email from: The Gmail address you created Username: The Gmail...

You are a business partner and do not know how to upgrade a system?? Then you need to take some technical courses or hire a trained technician. That is basically day 1 stuff.

Call a business partner and have them upgrade you and/or troubleshoot the issue.

Do you have trunk to trunk transfer enabled?

Set the Immediate Overflow on the HG to 'No Active Agents'. Create a new HG set to sequential with no VM and no queuing. Add a phantom user to the new group that forwards calls to a cell phone and assign this as the overflow destination of your main HG.

Not sure I understand the question, but steer clear of Basic edition whenever possible.. *shudders*

Nope doesn't matter what its at now. Recreate it to the version that you want.

No need to uninstall, just download the 9.0 BIN files and change the binary directory inside Manager preferences.

Yes you are wasting your time, not by recreating the SD card but by going through the upgrade/upload process. Once you recreate, the system is upgraded. No need for anymore steps.

Verify that you can ping the mail server from system status. Open monitor, set trace filters for SMTP, and leave a voicemail. Post the monitor trace here.