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Whenever I backup voicemail pro I just manually 'Export Call flows' within the VM pro client and to get all the messages and greetings I copy the; wavs, greetings, accounts, and I think theres one more but I forget. You must export the call flows to keep all the programming intact as a config...

People 'fat-finger' occasionally and many use styluses. The company I am with purchased about 2,000 of these before I came on board and honestly I would have opted for 9611's. The touch screens aren't THAT bad and they do work in the call center. I think having such a mix of people of...

We have about 2,000 of these deployed in our call centers. make sure to set 'HEADSYS 1' in the 46xx settings file or else the phones wont stay logged in when using a headset.

I would suggest using a p2p VPN with a device to connect back to the concentrator because the D100 itself cannot hold up the VPN alone. ex: aruba, cisco etc...

Set 'HEADSYS 1' in the 46xxsettings.txt file then reboot the phones. This will fix the issue where the agent is logged out a few seconds after logging in. We ran into this deploying a call center with several hundred 9641G phones. It will make the headset button ignore the switch hook under...

Oh and also, do incoming calls come in right away?

Im assuming this is already done but if you moved from analog or another type of line do the following; 1. If same line group ID is entered in ARS then change the old lines to 'out of service' or change the line group ID 2. I have seen SIP channels get hung up if RTP relay is NOT enabled. So...

I have run into this issue into the past and the fix was a system platform patch provided by Avaya.

Avaya 1692 for H323

You are way over thinking this.... plug the SD in the system SD slot and reboot the phone system.

you need to upgrade your manager software to 9.0. You will not be able to open the config with 8.1.

Do you have an appearance programmed on the button with the red button lit up?

Do you have call appearances programmed? Is the IP phone the primary?

I'm assuming you run the VM pro client on a PC on the network to make changes to the VM config. Make sure you don't have VM services running on that PC or you can have some funky issues.

Whats your email? I'll try to help you.

You are correct in that you need training. There is too many questions about what you mean by this before I or anyone can provide an answer. Type of line, Incoming call route, line group ID, ARS for outgoing, hunt groups or user to ring etc...

You can do ALS without using manager but it must be done from extension 10. From x10 press 'Admin' 'Ok' Scroll to and select centralized programming enter extension to program scroll to and select auto line selection press the buttons in order as you would on a partner ACS. press phone/exit

I use this to make the door phone disconnect

Woops thats for parks not Pickup.. my bad

Go to the user > button programming > program button > emulation > Call park > Action Data 1 repeat and set next one to Action data 2, then 3, etc.. leave default park short codes as is, this works perfectly.