New to Avaya

[Emergencyx]

I am trying to find a training place to learn this system in Fort Lauderdale Florida.

i am familiar with IP phones such as Fonality.
But The one question I have on this avaya system is how is it once I have a phone number I want to use a specific location do I allow the avaya system to take control o fit? Do I have to port the number somewhere?

Any information would be great.

Thanks!

 

[Sean5150]

You are correct in that you need training. There is too many questions about what you mean by this before I or anyone can provide an answer. Type of line, Incoming call route, line group ID, ARS for outgoing, hunt groups or user to ring etc...

 

[Sean5150]

Whats your email? I'll try to help you.

 

[Emergencyx]

Davidandrewrodriguez@gmail.com

Thank you!

 

[smokinjoe2938]

youtube.com has some good training videos that may help you!

acss sme acis sme acss cm 5.2.1 acss cm and cmm acss aura messaging.

 

[Emergencyx]

Smokinjoe.

I know this, Thanks, It is how I have been able to install the system and wire everything.

However. My question is if we already have a set phone number from lets say ATT how do I make it so these ATT nmbers ring through to the Avaya system?
Do I have to port the numbers to some service so Avaya can pick it up via the web like a google voice number?

That is what I am confused on. I know how to do hunt groups and all that. I just need to know the procedure to transfering the phone numbers so when they call a number it actually goes through the avaya system and not the provider who is hosting the phone number.

Thanks!

 

[smokinjoe2938]

if the numbers ring down lets say a pri or sip trunk build an incoming call route against the incoming line group id of the trunk and click on the destination tab and point it to the extension or hunt group where you want it to go

acss sme acis sme acss cm 5.2.1 acss cm and cmm acss aura messaging.