46xxsettings file for 9641g CC

[Saiyan656]

Does any one know how I can find the 46xxsettings file to enable my 9641g as a call center phone?

 

[kyle555]

There's nothing specific in the 46xxsettings file that you absolutely need to make a call center phone. Typically, in CM, people program system-wide speed dials to the feature codes to log in and out, call work, etc and label them so they appear on the phone.
Depending on what sets you're using now and what detailed feature operation you're trying to match/achieve/emulate from before, there's a few things with regards to headsets or agent greetings that might be configurable. Otherwise, at the most basic level, you should be able to dial feature code to login, the feature code to go in the queue and go from there.

As long as they're not SIP stations, you should be fine.

 

[montyzummer]

you need to get it from the support.avaya.com and down load the firmware for your set type that is cc file extn the 46xx settings file then references the 96xx files a so forth

APSS (SME)
ACSS (SME)
ACIS (UC)

 

[Saiyan656]

Kyle there is a CC setting for 9641g phones. It will change the touch screen display to have multiple colors on aux, available, not logged in, etc... I just need the link to locate this. I have tried support Avaya.com with no luck.

 

[gwebster]

https://downloads.avaya.com/css/P8/documents/100180457

on page 118.

 

[Sean5150]

We have about 2,000 of these deployed in our call centers.
make sure to set 'HEADSYS 1' in the 46xx settings file or else the phones wont stay logged in when using a headset.

 

[Saiyan656]

Great tip Sean! In the past I would go to the phone backups and manually do
This. This will save time. Sean whats the reviews on the touch screen for call center? I currently have emc so the control will for the most part will be via desktop. I'm just looking for gig phones.

 

[Sean5150]

People 'fat-finger' occasionally and many use styluses. The company I am with purchased about 2,000 of these before I came on board and honestly I would have opted for 9611's. The touch screens aren't THAT bad and they do work in the call center. I think having such a mix of people of different ages/skills - having buttons instead of touch screen would be more efficient.

 

[Saiyan656]

That's what I thought. Thanks Sean for the tip!

 

[gwebster]

One thing that you can do with the 9641G and not other models is to add a "contact center faceplate". This replaces the existing faceplate and removes the handset cradle.