96xx Call center phones

[avAyATEKky]

I ran into a problem where I have a few 9620, 9650 phones for call center agents. Upon them logging in they are kicked out in a few seconds.
I have to change the station auto answer to none (then the calls don't drop in), or keep it on ACD and have to keep the handset off-hook but hit headset every time a call comes in.

Then I go onto Avaya and see that they are at the End Of Sale for these models. So my question is outside of using 1X Agent what is another IP phone that I can use for Call Centers, also using headsets well it gets the zip tone and calls drop in?

Today Makes Tomorrow

 

[gwebster]

The 9608, 9608G, 9611G, 9621G, and 9641G can all be used as call center agents. On a 9641G, you can replace the standard faceplate with a "CC Faceplate" which covers the handset cradle. On all models EXCEPT the 9621G, you can add a "dual headset adapter" which provides two jacks for headsets. If you are using CC Elite, all of these models have a UI which provide additional information for agents.

You can find Contact Center User Guides for these models on support.avaya.com.

 

[Saiyan656]

You need to hit the headset button and have a headset installed for Auto Answer: ACD mode to work. Note: headset light needs to stay on.
If you have a handset then Auto Answer: none should work.

 

[Sean5150]

Set 'HEADSYS 1' in the 46xxsettings.txt file then reboot the phones. This will fix the issue where the agent is logged out a few seconds after logging in. We ran into this deploying a call center with several hundred 9641G phones. It will make the headset button ignore the switch hook under the handset.