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In our Definity, this is automatically assigned to any VDN that is controlled by an ASAI adjunct link. If a call comes in to a VDN and the vector then uses an ASAI link to connected to a CTI box, when that box tells the call to be rerouted, the VDN has the Event Notification Adjunct assigned to...

colby007, Thanks heaps for responding. I'll have a squizz at ours and compare. Cheers Shane

Hey There, Just wondering if anyone out there has a basic/standard ARS analysis table for the UK (London area, if they're regionalised). One of our PABX's has one that has huge amounts of useless entries (mostly for no longer used foreign offices), which I was hoping to clear out. I used to...

Avaya are definitely not supporting the TN1656 anymore. I just got a technical bulletin from them dated the 12th of December saying as much. This was given as justification for our October order not being filled.

If you cant find that/dont have it, let me know on sgadams@tiscali.co.uk and I'll see if I cant send you some information.

If you need to translate bucketloads of incoming numbers into different extensions, you could try the following: On the incoming call handling treatment, insert your ARS feature access code in front of the incoming digits, then in your ARS Digit Conversion table, you can strip out all of the...

Hey All, Thanks loads for the info. I'm going to set up some play vectors and hunts to mess about with all of the suggetions. Thanks again. S.

I have a question relating to the above vector command. If I have calls queuing to skill y and then ask the PABX to check skill x 10 seconds later, will the call be routed to skill x if an agent becomes available 20 seconds after that? I am trying to avoid having calls queue simultaneously (and...

Hey m1kep, Thanks loads for the info. our system is running no higher than 40% occupancy on any of our PN's.

We have a G3rV8, the issue is the displays are not refreshing occasionally on our 6416D+M's or 8410D's. eg you're on a call and a second (internal) call comes in on a second appearance; after the second call covers to Audix, the display still says they're calling instead of reverting to the...