yettanother
Technical User
I have a question relating to the above vector command.
If I have calls queuing to skill y and then ask the PABX to check skill x 10 seconds later, will the call be routed to skill x if an agent becomes available 20 seconds after that?
I am trying to avoid having calls queue simultaneously (and showing in CMS) to both skills and hope "Check Skill..." will let me do this.
Cheers
S.
If I have calls queuing to skill y and then ask the PABX to check skill x 10 seconds later, will the call be routed to skill x if an agent becomes available 20 seconds after that?
I am trying to avoid having calls queue simultaneously (and showing in CMS) to both skills and hope "Check Skill..." will let me do this.
Cheers
S.