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Hello guys, We are currently working on a project deploying Avaya Server Edition R11. We are trying to look for ATA devices. Having successfully used the SPA112 previously, this was our natural and logical choice. However, due to unavailability the supplier is proposing us Cisco ATA 191...

Hello all, Just wondering. Is there a way to retrieve serial numbers for all phones which are online ? thanking you

Dear all, First things first: I am novice in the field of cisco wireless, and managed Cisco wireless architecture (controller, thin APs), though I am conversant with the same technology with Ruckus, and have already a 10-AP managed Ruckus environment at a client. I am now required to...

If this affects for only specific users, my best bet is that there should be a call handler messing with this. Check that extension number configuration on CUC or a system handler affecting this. Maybe the greeting for the user was messed, or a mis-configuration of a system call handler.

Go on the Directory Line configuration for that line, on the Number mask field, you specify the DID. eg, 123356XXXX will make the extension 5600 dial out as 1233565600

1. check whether the voice vlan is propagated to the port which the phone is connected to ... or if there is port-security on the switch. 2. try swap ethernet cable. Nitish/.

We use Officewatch solution from metropolis. suits our billing and call accounting needs. But in the end, I also use sql queries on CallManager through SSH.

Hello All, Been some time since last post. I come with an issue I am facing: When CSC Supervisor is trying to generate report for calls statistics (Cisco Unified Historical Reporting), an I/O error is received and reports are not able to be generated. On checking event logs, a bad block on...

Thanks whykap. 1. The way i proposed is okay ? 2. There remains the residual issue: Residual Issue: When the secretaries are making outgoing calls "internally": their extension number will still show 991111 and 991112 respectively. Is there a way of displaying another number internally ...

Sorry forgot to mention They are using 7911 phones ... I reckon there's only 1 line that can be associated with 7911s ... Nitish

Hello All, Nice to be back on this thread ! I have come with a new situation today: Scenario: 2 secretaries with extensions 1111 and 1112 respectively. 1 Manager with extension 2222 Requirement: When a call reaches 1111 (called party 1111), if not answered, the call goes to 1112. If 1112...

As long as the CDRs are still residing on the CallManager database, you will be able to trace back the calls. This will be available until the time that the calls data have been auto-purged by CallManager. I was checking your solution. I didnt find Session Trace under CallManager in Cisco RTMT...

SSH to the CallManager, then issue sql statements specifying your time range, callingpartynumber and calledpartynumber="911" you should get list of numbers who dialled to 911. Thanks

please share your both solutions..

hmmm, thanks .. but then, no other way for coming up with it on my version ? I was thinking about this: if i create a CTI and a dummy DN with same number as the HP, put a FWDall towards the HP ... i think ill try it. Another question, is it possible to have a custom voice to be played...

Hello All, Been a while since I last came here ... I have a small doubt. I have many Hunt Pilot configured here. I want to have an alerting name so that when any extension is calling on the HP, they get to see the name. I am currently on 7.1.5.30000-1 I am not sure whether my call...

Hello, I am running CallManager 7.1.5.30000 (Linux) We have a small-scale call centre (10 agents), all agents are supposed to log into hunt (HLOG softkey). The supervisor shared his concern that some agents are logging out of the HLOG, hence escaping calls to the hunting. I want to know...

Edit: please disregard the previous Does Time of Day on CallManager not be a better solution to this one ? TOD processing will be done on CallManager, and only when voicemail is needed, the calls will go to unity. I believe if you let unity do this processing, you would use one VoiceMail Port...

Does Time of Day on CallManager not be a better solution to this one ? TOD processing will be done on CallManager, and only when voicemail is needed, the calls will go to unity. I believe if you let unity do this processing, you would use one VoiceMail Port unnecessarily for all calls for that...

yes you will need to create separate Partition and assign it to new CSS for FAC. that was how i did